Helpdesk Support Specialist

23 hours ago


Overland Park, Kansas, United States AppleOne Full time

We are seeking a motivated help desk technician to join our team in the dynamic work environment at AppleOne. Our company is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

The successful candidate will be responsible for providing top-notch technical support to clients. The estimated salary range for this role is $60,000 - $80,000 per annum.

Job Description
  • Troubleshoot and resolve technical issues via phone, chat, and email for network, software, hardware, and internet-related problems.
  • Provide remote support for end-users, diagnosing and solving tier one and two issues.
  • Assist in configuring Windows and Apple desktop hardware, software, and peripherals.
  • Resolve network, printer, email, internet, and wireless issues for end-users.
  • Document all work in the ticketing system and meet SLA targets.
  • Collaborate with other departments to deliver comprehensive customer support.
  • Recommend process improvements to enhance support efficiency and reduce call volume.
  • Develop internal and external knowledge base documentation.
Required Skills and Qualifications
  • Clear written communication and the ability to adapt to different styles.
  • Strong problem-solving skills, able to diagnose and resolve issues quickly.
  • Focused on meeting customer needs, building strong relationships with both internal and external clients.
  • 1-2 years of phone support experience for Windows and Apple desktop/software.
  • Proficiency in PC/Microsoft Office and Mac OS/applications.
  • Experience troubleshooting technical issues and creating documentation.
  • Ability to collaborate in a team and manage CRM customer interactions.
  • Strong analytical skills, self-motivated, and driven.
Benefits

For temporary assignments lasting 13 weeks or longer, the Company offers major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.



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