Intermediate Level Service Desk Technician
12 hours ago
We are seeking an Intermediate Level Service Desk Technician to join our team at TEKsystems.
Job Description:This is a 6 month contract position with the possibility of extension based on performance and experience.
Main Responsibilities:
- Primary point of contact for level 1 service desk escalations
- Primary point of contact for site software installations and license management not covered by the global level 1 service desk
- Site-level breaks and fixes support, including being the primary point of contact for vendor engagement in break/fix
- Computer imaging, deployment, and inventory management
- Ensure timely laptop replacement as part of lifecycle management
- Changing backup tapes and sending them offsite per procedure
- Provide printer management support
- Triage ServiceNow requests and incidents affecting the site to ensure timely assignment, closure, and escalations
- All tickets placed by users
- All tickets affecting assets
- Reroute tickets not belonging to the site
- Report on ServiceNow key performance indicators (KPIs) and escalate to local run resources when requests, incidents, and problems have not been completed on time
Required Skills and Qualifications:
- Windows 10 imaging experience
- ServiceNow experience
- CMDB experience
- SCCM experience
- Experience supporting mobile devices
- Windows, MAC, IOS operating system experience
- Experience working with customers directly
- Tier 2 experience; Tier 3 experience would be desirable
Benefits:
- Overtime allowed
- Free parking
Location: On-site at the client's location, working hours 7:30am-5:00pm. The resource will be the only on-site desktop resource but will join a team of two IT resources plus a site lead.
Estimated Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.
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