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Production / Technical Support III

3 months ago

Chandler, United States akkodis Full time

Akkodis is seeking a Production/Technical Support III for our 12-month contract-to-hire position with a client located in Chandler AZ/Richmond, VA. Ideally looking to challenge the status quo and continuously look for opportunities to modernize and automate wherever we can.

Assignment Type: 12-month Contract

Pay Rate: $30-35/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Responsibility

The individual in this role will participate in the planning, development, and implementation of infrastructure solutions involving cross-functional technical experts to meet specific

deployment requirements aligned with available playbooks and technical blueprints. This individual is viewed as a technology domain subject matter expert (SME); able to provide and

communicate technology solutions across differing audiences including technical, managerial, and/or vendors. This role will participate in multiple projects and activities related to

special initiatives or operations. This individual will lead the resolution process for problems where analysis of situations or data requires an evaluation of various factors. In addition,

this individual will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. This role will

establish input/output processes and working parameters for hardware/software compatibility, coordination of subsystem design, and integration of the total system.

Candidate must have 5 or more years of console operations work experience in a large-scale multi-platform data center.

Candidate must understand the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets.

Technical experience includes expert operator-level knowledge of JES3 (or JES2) and MVS command sets and console operations.

The ability to navigate and provide operator-level control over CICS.

Knowledge of standard mainframe tools such as MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS/MVS, TMON, NET VIEW, TBSM, and HMC

A working knowledge of VTAM/SNA, IPL, and POR procedures is required.

Experience with ticketing tools such as BMC Remedy.

Demonstrate ability to support cross-organization initiatives.

Works effectively with others by establishing and maintaining positive working relationships on a diverse team.

Strategic Thinker: able to anticipate business needs and growth opportunities.

Challenging the status quo and continuously looking for opportunities to modernize and automate wherever we can.

Self-motivated and results-orientated

MS Office Skills (Excel, Word, Outlook)

Strong organizational skills with attention to detail

Good analytical and problem-solving skills

Excellent communication skills both verbal and written; must be able to

appropriately convey ideas, concerns, and opinions across differing levels of management

The ability to work effectively in a fast-paced environment with tight deadlines

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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