Help Desk Analyst
3 months ago
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting pay is $50,000/annually
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
- Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
- Additional tasks and responsibilities may be assigned
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- MAC OS experience also a plus
- Working knowledge of printer management
- Experience working with LAN administration
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Send Resumes to: Sarah.Panea@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
-
Help Desk Support Specialist
1 month ago
Princeton, New Jersey, United States Community Options Full timeJob Title: Help Desk AnalystCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.Responsibilities:Provide prompt,...
-
Help Desk Support Specialist
3 weeks ago
Princeton, New Jersey, United States Community Options Full timeHelp Desk Analyst Job DescriptionCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ.Job SummaryThe Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. This role requires...
-
Help Desk Support Specialist
1 month ago
Princeton, New Jersey, United States Community Options Full timeJob Title: Help Desk AnalystCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.About the RoleWe are seeking a highly skilled and customer-focused Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing exceptional technical support to our...
-
Help Desk Support Specialist
1 month ago
Princeton, New Jersey, United States Community Options Full timeHelp Desk Analyst Job DescriptionCommunity Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a highly skilled Help Desk Analyst to join our team in Hillsborough, NJ.Key Responsibilities:Provide exceptional customer service and technical support to our employees and...
-
Help Desk Support Specialist
4 days ago
Princeton, New Jersey, United States Community Options Full timeJob SummaryCommunity Options is a national non-profit agency providing services to individuals with disabilities in 12 states. We are seeking a skilled Help Desk Analyst to join our team. The successful candidate will be responsible for assisting our IT team and providing exceptional customer service.Key Responsibilities Provide prompt, courteous support...
-
Help Desk Specialist
1 week ago
Princeton, New Jersey, United States Diverse Lynx Full timeJob Title:Help Desk Level 3Job Type:ContractDuration:6 monthsLocation:NYC, NYJob Description:We are seeking an experienced Help Desk Level 3 professional to join our team at Diverse Lynx LLC. The ideal candidate will have expertise in End User Support and experience conducting Video Conferences. Key responsibilities include providing technical assistance to...
-
Help Desk Engineer
2 weeks ago
Princeton, United States SAIC Full timeJob ID: 2413307Location: PRINCETON, NJ, USDate Posted: 2024-10-14Category: Customer SupportSubcategory: Call Center SupportSchedule: Full-timeShift: Night JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: NoDescription SAIC is seeking a Help Desk Technician resource to support a 24x7...
-
IT Help Desk
4 months ago
Princeton, United States BC Tech Pro Full timeJob Description This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and...
-
Help Desk Support Specialist
4 days ago
Princeton, New Jersey, United States SAIC Full timeJob Summary:SAIC is seeking a highly skilled Help Desk Engineer to support a 24x7 data center and its users at a customer site in Princeton, NJ.The ideal candidate will have great communication skills to respond to user requests in a user-friendly and professional manner.Key Responsibilities:Monitor and troubleshoot computer hardware problems, analyzing...
-
Help Desk Specialist
5 days ago
Princeton, New Jersey, United States Diverse Lynx Full timeJob Summary:As a Help Desk Level 3, you will be responsible for providing expert end-user support to our clients. This role requires a strong understanding of technical issues and the ability to communicate effectively with clients.Key Responsibilities: Conduct video conferences to resolve technical issuesRequirements: Expertise in end-user supportAbout...
-
Help Desk Engineer
7 days ago
Princeton Junction, United States SAIC Full timeDescription SAIC is seeking a Help Desk Technician resource to support a 24x7 data center and its users at a customer site in Princeton, NJ. The candidate will help manage the operation of the supercomputer, associated systems, and support the user's computer systems in a heterogeneous environment. Activities will include the monitoring of batch compute...
-
Front Desk Supervisor
3 months ago
Princeton, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...
-
Front Desk Supervisor
3 months ago
Princeton, United States Sonesta International Hotels Full timeJob Description Summary The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...
-
Trade Support Analyst
2 weeks ago
Princeton, New Jersey, United States SourcePro Search, LLC Full timeJob Title: Trade Support AnalystSourcePro Search, LLC is seeking a highly motivated and detail-oriented Trade Support Analyst to join our Trading Operations Futures Team.Key Responsibilities:Provide operational support to member firms' trading desksCoordinate with external technical staff for firm configurations and networking connectivityMaintain and...
-
Front Desk Manager
1 month ago
Princeton, New Jersey, United States Highgate Full timeJob SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key...
-
Front Desk Manager
1 week ago
Princeton, New Jersey, United States Graduate Princeton Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Graduate Princeton. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our guest services, concierge, and uniformed services departments.Key ResponsibilitiesRespond to guest requests, problems, and...
-
Front Desk Manager
2 weeks ago
Princeton, New Jersey, United States Highgate Full timeJob SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Guest Services department, providing exceptional customer service to all guests, and maximizing room revenue and occupancy.Key ResponsibilitiesRespond to all guest requests, problems, complaints, and accidents in a timely and courteous manner.Motivate, coach, counsel,...
-
Credit Analyst
1 month ago
Princeton, United States Coface Full timeMaking Trade HappenCoface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.With 75 years of experience, Coface is a leader in the credit insurance and risk...
-
Front Desk Manager
5 months ago
Princeton, United States Highgate Full timeOverview The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities ...
-
Systems Analyst
2 months ago
Princeton, United States InsideHigherEd Full timeOverviewPrinceton University seeks a highly motivated, well-qualified individual to serve as Systems Analyst/Application Delivery Manager (SA) in the Office of the Dean for Research ODFR). This position primarily oversees, configures, and deploys changes to the suite of software applications under the electronic Research Integrity and Assurance (eRIA)...