We have other current jobs related to this field that you can find below

  • Member Experience Associate

    3 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Careers Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Careers Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. *Why Work For Us?* * Great Pay - opportunity to participate...

  • Member Experience Associate

    1 day ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    4 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    4 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    4 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    4 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    3 weeks ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    1 day ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Experience Associate

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...

  • Member Experience Associate

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Service Associate

    2 days ago

    San Antonio, Texas, United States PENFED Credit Union Full time

    Position Overview:At PenFed, we prioritize exceptional member experiences, and this begins with our dedicated team. We are looking for individuals who excel in a dynamic call center atmosphere. Our commitment to teamwork fosters an environment where success is a shared goal. If you are passionate about helping others, you may find your place with us.Role...

  • American Automotive Association

    1 week ago

    San Francisco, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Member Services Associate I

    3 days ago

    San Diego, California, United States Wheelhouse Credit Union Full time

    Position OverviewRole Summary:The Member Services Associate I plays a crucial role in fostering business growth for the organization by nurturing member relationships and directing them to suitable products and services. This position is responsible for initiating new accounts, managing and funding consumer loans, and regularly executing teller and vault...

  • Guest Services Associate

    2 days ago

    San Francisco, California, United States HYATT Hotels Full time

    At Hyatt, we understand that our guests choose us for our dedicated and attentive team members who prioritize delivering exceptional service and memorable experiences. The Guest Services Associate plays a crucial role in this mission. The primary responsibility is to warmly welcome and greet visitors while assisting them with table selections. Additionally,...

  • Culinary Service Associate

    2 days ago

    San Francisco, California, United States Relais & Châteaux Full time

    Position OverviewQuince, the renowned restaurant led by Chef Michael Tusk in San Francisco, is on the lookout for enthusiastic and skilled individuals who have a deep appreciation for culinary arts and fine wines to become part of our hospitality team as Culinary Service Associates.This role presents an excellent opportunity for professional development....

  • Culinary Service Associate

    2 days ago

    San Francisco, California, United States Relais & Châteaux Full time

    Position OverviewQuince, a prestigious restaurant recognized by Chef Michael Tusk, is in search of enthusiastic and skilled individuals who have a deep appreciation for gastronomy and fine wines to join our hospitality team as Culinary Service Associates.This role presents an excellent opportunity for professional development. While some experience in...

  • Member Services Specialist

    2 days ago

    San Francisco, California, United States LHH Recruitment Solutions Full time

    Job OverviewMember Services SpecialistLHH Recruitment Solutions is collaborating with a reputable Credit Union to find a skilled Member Services Specialist. This role is vital in engaging with members, delivering outstanding service, and nurturing strong connections. As the main point of contact for members, you will play a key role in providing a wide array...

Member Services Associate

2 months ago

San Francisco, United States Fine Arts Museums of San Francisco Full time

Member Services Associates at the Fine Arts Museums of San Francisco are responsible for providing excellent customer service and advancing the Museums’ industry-leading membership program, which supports over 100,000 member households. The staff handles a high volume of diverse requests and is expected to be a resource for all patrons who contact the department. The objective of this position is to provide outstanding and courteous white-glove service, ensure a high level of customer satisfaction, and provide support for the membership department at large.

Typical Duties and Responsibilities:

  1. Supports Membership’s multi-channel communications by providing customer service to all members and potential members by phone, email, and mail. Takes phone orders for new, renewing, upgrading, and gift memberships.
  2. Uses ticketing and CRM databases (such as Acme, Ticketure, and Salesforce) to assist members with inquiries, record interactions with members, provide full service ticketing and membership sales, update member contact information, and fulfill benefits.
  3. Coordinates with internal receptionists, museum store staff, off-site call center agents to research and resolve problems with membership payments, inquiries, and errors. Coordinates with the Data Services team to ensure correct processing and application of gifts, record information, and complete membership adjustments as needed.
  4. Disseminates up-to-date and helpful information via phone about membership benefits, exhibitions, events, promotions, and policies to members and the public.
  5. Composes accurate and informative written communications regarding membership benefits, exhibitions, events, promotions, and policies to members and the public. Identifies frequently asked questions over phone and email, and creates replies to existing scripts and training materials to keep membership knowledge base relevant.
  6. Coordinates with internal teams and external vendors to verify and reconcile payments between Data Services, Membership, and Accounting. Follows up on duplicate payments, underpayments, charge backs or other transaction errors to rectify any payment issues with members.
  7. Sells gift memberships, prepares gift membership packets, and fulfills requests for complimentary memberships using membership transaction systems. Assists with other Membership and Development department mailings as needed.
  8. Supports membership revenue goals and stewardship strategies, including but not limited to thank-you campaigns, membership upgrades, purchases, and renewals, and museum fund gifts.
  9. Compiles, tracks, and reports Member Services activities to the Membership Supervisor to help track workload, identify areas of success, and areas where improvements can be made.
  10. Maintains customer service files and performs other filing duties. Maintains office supplies and collateral for the Membership department by taking inventory and ordering restock as needed.
  11. Provides assistance with user acceptance testing and implementation support with Acme, Ticketure, Salesforce, and other new systems as needed. Logs tickets and trouble shoots issues with Data Services, ITm ACME, and Ticketure .
  12. Supports the ongoing analysis of current and industry standards for membership benefits, events, and communications; offers insights for improvements.
  13. Supports cross-departmental initiatives and works collaboratively with various internal stakeholders and departments to increase the effectiveness of membership initiatives and awareness throughout the institution.
  14. Resolve high-touch calls and cases forwarded by call center agents, Receptionists, and Visitor Experience, intelligently and empathetically; as needed, with support from the Membership Supervisor.
  15. Proactively works on administrative tasks to keep membership calendars and goals up to date on project management platforms.
  16. Support membership and development events.
  17. Performs other duties as assigned.

Minimum Qualifications:

Education: A Bachelor’s degree from an accredited college or university OR an equivalent combination of training and experience.

Work Experience: Must have two years of customer service experience, preferably at a non-profit.

Skills and Abilities:
  • Excellent communication skills, both written and over the phone. Ability to communicate complex information over the phone in a clear and concise way.
  • Knowledge of standard office equipment, Microsoft Office, and Google Suite.
  • Experience with project management platforms and ticketing systems; knowledge of Salesforce, ACME, and/or Ticketure is preferred.
  • Ability to work on a computer on a continuous, daily basis.
  • Strong motivation, follow-through, problem-solving, and administrative skills.
  • Ability to maintain confidentiality of members’ personal and financial information, a professional presence, accuracy, and attention to detail.
  • Capacity and organizational ability to work in a fast-paced, diverse, multi-tasked environment. Ability to manage multiple work processes and projects simultaneously, and the ability to be receptive to changing priorities.
  • Must be able to work nights and weekends as required for events and extended exhibition hours.

Additional:

COFAM is committed to advancing career opportunities for a diverse pool of qualified and capable talent, centering equity and inclusion across all aspects of our recruitment strategy.

The starting rate for this role is $25.38 per hour. This rate is step 1 of a 7 step union pay scale.

This Union role is eligible for the Museums' benefits package, including medical, dental, and vision insurance plus a generous time off package.

With current workflows, a hybrid schedule for this position will be 4 days onsite and 1 day remote, eligible after the first 6 months.

Application Deadline: Sunday, August 4, 2024 (9pm PST)

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HumanResources@famsf.org.

COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.