Member Experience Associate
3 weeks ago
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
.
Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.
This is a full-time, onsite position at AAA SF Richmond District. This branch is open Monday - Friday.
Essential Functions
Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
Member Experience
Member Services
Concierge
DMV
Auto Travel
Unlicensed Insurance Services
Smart Home Security
Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.
Knowledge/Skills/Abilities
Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.
Education & Experience / Licenses & Certification
Minimum Qualifications
High School Diploma/GED
1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
Preferred Qualifications
Experience working with sales and service standards and goals or thresholds
Bilingual Mandarin or Cantonese a plus
Work Environment/Physical Requirements
This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
May travel by car, plane or other form of transportation to attend business meetings or conferences.
May be required to work in one or more locations in a defined service area.
Must be flexible with work shifts. Must be able to work Saturdays.
#MEL
#MEA
#LI-ML1
-
Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.-
Member Experience Associate
3 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Careers Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. *Why Work For Us?* * Great Pay - opportunity to participate...
-
Member Experience Associate
2 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
2 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
3 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...
-
Member Experience Associate
1 month ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...
-
Member Experience Associate
1 month ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
3 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
3 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
American Automotive Association
3 weeks ago
San Francisco, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
3 months ago
San Francisco, United States Industrious Full timeJob DescriptionJob DescriptionAbout the Company:Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the...
-
Member Experience Associate
4 weeks ago
San Rafael, United States AAA Northern California, Nevada & Utah Careers Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.*Why Work For Us?*Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
1 month ago
San Rafael, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us? Great Pay - opportunity to participate in...
-
Member Experience Associate
1 month ago
San Rafael, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
4 weeks ago
San Rafael, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
2 weeks ago
San Quentin, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Member Experience Associate
4 weeks ago
San Rafael, CA, United States AAA Northern California, Nevada & Utah Full timeJOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...
-
Construction Site Manager
1 week ago
San Francisco, California, United States Associate Capital Full timeAbout the RoleWe are seeking a highly skilled Construction Site Manager to join our team at Associate Capital. As a key member of our project team, you will be responsible for coordinating site logistics for multiple contractors on a 29-acre master planned development.Key ResponsibilitiesSite Management and OrganizationManage overall logistics for all...
-
Member of Client Experience
1 month ago
San Francisco, California, United States Anchorage Digital Full timeAt Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage...
-
Member Experience Associate
2 months ago
San Jose, California, United States AAA Full timeWe call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.We're one of the largest Membership organizations in the country, but we're so...
-
Member Liaison
2 weeks ago
San Francisco, United States Regal Medical Group Full timeJob DescriptionPosition Summary: Responsible for member outreach and retention, overall patient experience and acts as a resource for members. Is available to help patients understand the medical group practice as well as select the appropriate primary care provider. Assists in capturing correct patient demographics and insurance information for the...
