Help Desk Speclialist III

3 months ago

North Charleston, United States ValidaTek Full time
Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

We are seeking a Help Desk Specialist Level III to support the Federal Law Enforcement Training Center (FLETC) in Charleston, SC. In this position you'll join a technically diverse team to include, but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together, this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training law enforcement professionals from over 90 different agencies.

Responsibilities

  • Diagnose computer errors and provide technical support
  • Troubleshoot software, hardware, and network issues
  • Train end-users how to setup and use new technologies
  • Backup and restore an organization's data files and systems
  • Install, configure, and upgrade PC software and operating systems
  • Clean and repair hardware, such as keyboards and printers
  • Tier I and II duties. IT help desk technicians provide technical support via online and by phone
Qualifications
  • 2+ years of experience troubleshooting software and hardware in a customer service role; 3+ years of experience preferred
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Ideal candidates will possess an associate's or bachelor's degree with an emphasis on Information Technology - Network Administration. High School Diploma or equivalent experience is required
  • CompTIA A+, Network+, or Security+ - preferred
  • Must be able to pass the Federal Law Enforcement Background Investigation


Posted Min Pay Rate

USD $38,733.00/Yr.

Posted Max Pay Rate

USD $73,326.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.

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