Help Desk Analyst

4 weeks ago


Charleston, United States Find Great People | FGP Full time

About Us:

We are a dynamic architecture and design firm focused on creating transformative spaces. We are looking for a proactive Help Desk Analyst to provide essential IT support, ensuring our team’s technology runs smoothly across multiple offices.


Key Responsibilities:

  • Act as the primary contact for hardware, software, and network troubleshooting, providing prompt support to end users.
  • Troubleshoot industry-specific software like Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
  • Manage user accounts, hardware setups, and software installations, ensuring secure configurations.
  • Utilize Kaseya Datto for help desk ticketing, tracking, and resolving support requests.
  • Assist in maintaining and troubleshooting printers, large-format plotters, and office equipment.
  • Provide remote support via Datto RMM/Splashtop RDP and TeamViewer for employees across multiple locations.
  • Collaborate with the IT team on cybersecurity best practices, including monitoring for potential threats and implementing security updates.


Preferred Qualifications:

  • 2+ years of IT support experience, ideally within an architecture or design firm.
  • Proficiency with Windows and macOS operating systems.
  • Experience with Kaseya Datto or similar help desk ticketing systems.
  • Familiarity with Autodesk Revit, Bluebeam Revu, and Adobe Creative Suite.
  • Basic networking skills, including VPN setup and Wi-Fi troubleshooting.
  • Exposure to cybersecurity concepts and experience implementing security measures.
  • Strong communication, problem-solving, and multitasking abilities.


Why You’ll Love Working Here:

  • Join a creative, collaborative team working on exciting design projects.
  • Exposure to innovative technology solutions and cybersecurity practices.
  • Competitive salary, benefits package, and opportunities for career development.


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