Technical Support Analyst

4 weeks ago

Ohio City, United States Worldpay Full time
Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Technical Support Analyst (Data/Reports) to join our ever-evolving team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

GENERAL DUTIES & RESPONSIBILITIES
• Analyzes user requirements to determine ERP system configuration and/or customization, evaluates business need for system customizations, conducts appropriate cost/benefit analysis and produces technical designs for identified customizations.
• Analyzes systems specifications and uses the latest analysis tools to represent business/technical processes in a system solution.
• Builds application pages, queries, programs and reports to support business needs.
• Codes individual modules and functions as identified through technical design, develops conversion and implementation plans and ensures successful implementation of ERP system changes, monitoring changes for increased efficiency.
• Takes proactive measures to ensure optimal application and system performance and works with ERP Systems Architect to address any performance issues.
• Writes and executes thorough technical and functional test plans to ensure ERP system changes are working properly including the use of batch scripts, online processes, databases or interface files.
• Installs new application solutions, changes or enhancements made to ERP modules or system as a whole using Release Management tools and/or processes.
• Ensures migrated changes are properly implemented and available to users.
• Coordinates with ERP Business analysts and/or other internal professionals to define detailed requirements, analyze business needs and validate solutions with clients and translate into configuration and/or customization technical design.
• Through research and knowledge of ERP systems and applications, determines most effective technical approach to define and resolve identified problem(s) with assistance and minimal client impact.
• Provides new and innovative alternative solutions to ERP system and application challenges.
• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Bachelor's degree in computer science or information technology or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
• Good understanding of ERP system customization and use of recognized best practices
• Working knowledge of business process flows in an ERP system
• Requires experience in full life cycle development with an emphasis on incremental, iterative development and deployment
• In-depth knowledge of ERP system development tools and languages is required, as well as an in-depth knowledge of ERP system configuration and security
• Strong analytical, statistical and problem solving skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Ability to understand and apply technical concepts
• Ability to solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships
• Flexibility, versatility, dependability

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.
  • A competitive salary and benefits.
  • Time to support charities and give back to your community.
  • Parental leave policy.
  • Global recognition platform.
  • Virgin Pulse access.
  • Global employee assistance program.
What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
  • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.
  • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.
  • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.


Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us on LinkedIn.

#LI-BD1

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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