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Client Tech Support Engineering

4 months ago

Berkeley, United States Fiserv Full time

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support Engineering - Professional I

What does a successful Client Tech Support Engineer do at Fiserv?

As the Technical Support Engineer, you will perform routine application and system administration tasks. You will be responsible for troubleshooting and resolving common problems for clients using Fiserv’s products. In this position, you will work in a dynamic, professional, client support environment with financial institution clients. The team also shares responsibility for system operations with Fiserv’s data center engineering and operations group.

What you will do:

  • Perform duties as part of a scheduled on-call rotation.
  • Respond to client incidents off hours (evenings, nights, weekends, and holidays), as well as responding to occasional requests for additional off-hour work in the event of an emergency client incident or critical business need.
  • Work a scheduled shift designed to provide Fiserv clients with 24x7 application operations and support coverage.

What you will need to have:

  • 3-5 years’ hands on experience working with Web Tier: IIS administration, Web browsers, navigation.
  • Experience working with Application Tiers including Windows Server applications Data Tier: SQL databases and queries.
  • 3-5 years’ experience working with Infrastructure: Windows Server administration, Using scripts (BAT, VBScript, PowerShell), TCP/IP networking basics.
  • Direct experience working Microsoft Office applications.
  • Ability to work under pressure to complete tasks on schedule with high quality.
  • Detail-oriented with ability to execute complex, technical system administration procedures.
  • Good understanding of ITIL framework and service delivery.

What would be great to have:

  • Mobile application or financial applications experience.
  • Degree in Information Technology or Computer Science.
  • Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.