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Service Desk Engineer

4 months ago

Bessemer, United States Power Grid Components, Inc. Full time

Job Summary

Power Grid Components is growing fast Their growth will allow you the opportunity to grow with them. They are servicing an exciting industry in the utility and energy sector. An industry pushing toward clean and renewable energy. They are a part of the solution in fixing America's energy problems. It's an exciting time to be in their industry there is unlimited growth potential for the company.

They are good people who treat each other like family and enjoy working together. There is an appreciation for the team and everyone on it. They do not support drama or corporate politics. Also, your work will be broad and not siloed into a specific area. You can come in and be a true contributor to move the ball forward and create new processes. Your scope of work will be broad, and so you will get exposure to a variety of things.

Overview

In this vital role, you'll be tasked with installing, configuring, and troubleshooting an array of technologies including Windows Servers, desktops, laptops, and peripherals, along with a broader range of systems in our technology ecosystem. Based in Bessemer, AL, this primarily onsite position involves up to 25% travel to support our affiliate entities, offering a dynamic and varied work environment.

Responsibilities

  • Provide level 1 and 2 support for both local and remote employees, fostering a supportive IT environment.
  • Efficiently track and document issues and resolutions, utilizing our ticketing and documentation systems for future reference and continuous improvement.
  • Install, configure, and troubleshoot a variety of hardware, software, and applications, including Microsoft Office Suite, Adobe products, and specialized business applications.
  • Collaborate closely with team members to ensure seamless end-user support, contributing to team success.
  • Respond promptly to Service Desk tickets and alerts, prioritizing tasks to maintain operational efficiency.
  • Engage in special projects and initiatives that drive innovation and enhance our IT capabilities.

Qualifications

  • Associates Degree or higher in IT relevant discipline is preferred, with 1 to 3 years of relevant experience.
  • Availability for traditional business hours and flexibility to work weekends as needed.
  • Preferred certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate, CompTIA+; opportunities available for certification sponsorship.
  • Ideal candidates are proactive, with a keen interest in technology and innovation within the energy sector.

Technical Skills

  • Proficiency in PC configuration and imaging (Windows 10,11), Office 365, and experience with ticketing systems and RMM tools.
  • Solid understanding of On-Premises Active Directory And/or Azure Active Directory.
  • Experience with network fundamentals such as TCP/IP, DNS, and DHCP.
  • Future project involvement may include IoT, cloud computing, and cybersecurity enhancements.

Soft Skills

  • Excellent communication and documentation skills, with the ability to convey complex IT concepts in a clear manner.
  • Strong analytical and problem-solving abilities, with a focus on attention to detail and multitasking.
  • Autonomous work ethic, with the capacity to initiate and complete projects independently.

Physical Requirements

  • Comfortable with prolonged desk work and computer use.
  • Ability to lift up to 50 pounds and travel up to 25% for supporting remote sites.
  • Flexibility to respond to urgent network issues outside of normal hours.