Digital Product Manager

3 weeks ago

Torrance, United States Tentek Full time

Seeking for an entrepreneurial Product Manager to maintain high standards for large project launches for quality, cost and delivery. This role will oversee product design, development, testing, launch and warranty. As well as maintain high standards for production support, such as up-time, operational continuity and triage of incidents and bugs. Candidates should be comfortable leading a team despite ambiguity and you quickly flex to changing conditions.

As such, daily tasks include:
- leading the Product Management team
- working with CX, business, development and testing resources to imagine, write, deliver and test user stories
- meeting with leadership to articulate art of the possible and gain approvals for initiatives
- maintaining operations through platform, license management, cost management, etc

Position Success Criteria:
• MUST SKILL SETS:
• CUSTOMER FACING + PAYMENTS EXCELLENCE
• This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing and have experience with payment processing, financial services or captive finance industry.
• ROADMAP + DECISION MAKING
• This is a strategic senior level role who 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.
• PEOPLE SKILLS
• This self-starter is a leader overseeing Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal and other business / IT / enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.
• PLATFORM STRATEGY - SALESFORCE
• You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enable all customer activity on the websites. Create and monitor health, utilization, technical debt and other metrics and improvement plans

MINIMUM EDUCATIONAL QUALIFICATIONS:
• BA/BS degree
• Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
• Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1

MINIMUM BUSINESS EXPERIENCE:
• 5-8 years of product management, product development or product operations experience
• 5-7 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
• 2-5 years of experience with customer facing top brand digital product
• 2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
• 2+ years of direct leadership experience, managing associates
• 2 years of payments, financial services or captive finance industry experience preferred
• Ability to inspire art of the possible to improve upon status quo
• Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience
• Development of budget plans
• Mobile app experience (PREFERRED)

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