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Technical Support Engineer

1 month ago

Texas City, United States Resource Logistics Full time
Job Summary: We are seeking a Technical Support Engineer with 2-4 years of experience to join our team. The ideal candidate will have experience with Microsoft Endpoint Configuration Manager (MECM, SCCM, or ConfigMgr), Windows Server Update Services (WSUS), Windows Servers, and knowledge of Intune and Co-Management. Exceptional problem-solving and communication skills, both spoken and written English, are required.

Key Responsibilities:
  • Working on customer problem tickets on daily basis and using Phone OR email as contact methods.
  • Provide technical support for complex product issues, including escalated issues, to end-users, developers, and corporate customers.
  • Communicate effectively with customers via telephone, written correspondence, and electronic ,.
  • Work independently with limited supervision.
  • Demonstrate the ability to learn new technologies/products and independently reseClienth undocumented processes and issues.
Qualifications:
  • 2-4 years of experience in a related field.
  • Experience with Microsoft Endpoint Configuration Manager (MECM, SCCM, or ConfigMgr), Windows Server Update Services (WSUS), Windows Servers, and knowledge of Intune and Co-Management.
  • Exceptional problem-solving and communication skills, both spoken and written English.
  • 2+ years of strong technical troubleshooting experience with demonstrated problem-solving skills.
  • 2+ years of industry experience in technical customer support.
  • Familiarity with SQL Database concepts, SQL Profiler, Active Directory concepts such as Kerberos, LDAP, Sites, and Security Groups.
  • General knowledge in ConfigMgr site server, site roles, site component configuration: including Central, Primary and Secondary sites, Distribution Points, Discovery methods, boundaries, Application Model, software update management, client operations and installation.
  • Experience with installing sites, WSUS, Software Updates Management, Operating System Deployment, and Software Distribution.
  • Advanced skills in troubleshooting, communication, and collaboration.
Preferred Qualifications:
  • Experience in enterprise customer service environments.
  • Proven capability to learn new technologies/products and capable of independently reseClienthing undocumented processes and issues.
  • Need keen and good learners that are passionate about the industry.

Top 3 Hard Skills Required + Years of Experience:
  1. Microsoft Endpoint Configuration Manager (formerly Systems Center Configuration Manager, SCCM, or ConfigMgr) - 2+ years.
  2. Candidates must have actual experience troubleshooting - 2+ years.
  3. Windows Server Experience - 2+ years.
  4. Customer Service Skills - 2+ years.

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