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Technical Support Engineer

4 months ago

Oregon City, Oregon, United States Algolia Full time

Join Us as a Technical Support Engineer at Algolia

At Algolia, we are dedicated to assisting developers and product teams in quickly connecting their users with the most relevant information. Our search API makes it possible for thousands of customers across more than 100 countries to provide an intuitive search-as-you-type experience on their websites and mobile apps, handling billions of search queries every month.

About the Role:

  • Handle technical requests via phone, web, and email support channels
  • Troubleshoot and document customer support issues
  • Provide regular updates to customers on their support tickets
  • Collaborate with Product Teams and Engineering to develop expertise
  • Contribute to internal and external knowledge bases

Requirements:

  • 2-4 years of experience in Technical Support for SaaS enterprise software
  • Knowledge of development languages like JavaScript, Java, PHP, and more
  • Experience with REST API, database management, and web development technologies
  • Strong communication skills and ability to explain technical concepts clearly
  • Capacity to prioritize and manage a portfolio of tickets

Nice to have:

  • Basic familiarity with iOS & Android platforms
  • Experience supporting open-source projects and GitHub communities
  • 24/7 contact center environment experience
  • Experience with Shopify, Magento, and more

Company Values:

  • GRIT - Problem-solving and perseverance
  • TRUST - Willingness to trust and take ownership
  • CANDOR - Ability to give and receive constructive feedback
  • CARE - Genuine care for team members and clients
  • HUMILITY - Willingness to learn and collaborate

Benefits:

  • Covered medical, dental, and vision benefits
  • 401(k) Matching Plan
  • Unlimited PTO
  • Paid Parental Leave
  • Pre-tax commuter benefits
  • Life insurance and disability coverage

Perks:

  • Competitive pay and equity
  • Charitable contribution matching
  • Fully stocked kitchens
  • Catered lunches, Workout Wednesdays, and meditation sessions