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Incident Management
1 month ago
Incident Management BCforward is currently seeking a highly motivated Incident Management for an opportunity in Eagan, MN. * * Position Title: Incident Management Location: *Eagan, MN * Anticipated Start Date: 03/04/2024. Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 06 Months Contract with Strong Possibility of Extension. Job Type: [FULL TIME (40 HRS WEEKLY)] [CONTRACT], [ONSITE] Pay Range: $25/hr - $29/hr Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week) The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus. Specialized Skillset Requirements: * Monitor day to day operation of large-scale computing infrastructure involving 300+ applications. * Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders. * Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) * Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. * Assist in triage and incident management with collection and analysis of performance metrics * Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance * Compose and send notifications to management for incidents. * Monitor and execute incident and change requests. * Able to type and communicate in an effective manner Additional Required Skills/Experience: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: * High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience. * Past experience with help desk or Incident management. * Strong knowledge and understanding of networking * Basic understanding of Windows and Linux operating systems. * Ability to identify and relay information and symptoms detected by monitoring tools. * Ability to read and follow detailed instructions or procedures. * Effective communication skills * Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years. * Must have resided in the US for the last 5 years * Must be able to work from Eagan, MN location. No remote work from any other location. Preferred Qualifications: * Bachelor's Degree in Computer Science or associated discipline * Familiarity working with enterprise monitoring products * Working knowledge of IT Service Desk model. * Experience working in large-scale IT environment. * Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disabi ity, long-term disability, and 401k. Keywords: incident management / help desk experience About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 219047 when responding to this ad. Get job alerts by email. Sign up now
