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Contact Center Support Operator II
3 months ago
Answers and provides information to inbound and internal callers by accessing electronic alphabetical, geographical directories and transfers to appropriate destination. Answers and processes after hour patient and emergency internal calls to physicians using prescribed protocols and procedures. Answers and processes medical emergency codes for Enterprise using prescribed protocols and procedures in conjunction with the Critical Care Response Committee. Qualified applicants must reside near Medina, OH. There may be an opportunity to work remotely after training. Job Responsibilities: Answer and process internal medical emergency events (codes) and follow prescribed protocols established by Critical Care Response Committee. Medical emergency event calls vary in code type (Code Blue, Rapid Response, Code Violet, Code Silver/Active Threat, etc.) and require operator to follow different steps depending on code. Steps may include paging critical response teams, alerting security and executing overhead pages Answer inbound calls, search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards Navigate through the QGenda on-call system to identify on-call provider. Process on-call via alpha page or phone call to the provider with patient details Process special protocols for Main Campus including Shock team, LVAD, Patients Plus, Transplant and Ortho reconstruction hotline Handles calls for multiple hospital sites including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital Offer special assistance to person who are unable to dial or who are in emergency situations; provide relay service for hearing impaired callers. Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials. Call types and questions can vary based on a variety of factors (seasonal changes, marketing campaigns, new medical studies, etc.) Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material In emergency situations may answer internal medical emergency calls as a backup to maintain business continuity. Medical Emergencies will be processed and dispatched following prescribed protocols established by Critical Care Response Committee. Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc. Other duties as assigned Education: High School Diploma or GED required Languages: English Certifications: Emergency Medical Dispatch (EMD) certification preferred Competencies (Complexity of Work): Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Stress: The ability to handle stressful situations and function under pressure with minimal supervision. Communication: Ability to handle high volume of calls and adjust based on the individual needs, consistently displaying strong customer service skills and empathy Technology: The ability to use computers and navigate across different computer systems. Ability to process information accurately using various electronic forms and following established protocols Work Experience: A Minimum of 1 year of call center or telephone operator experience. Or 2 years of customer service experience Experience in Health care or a related field preferred. Physical Requirements: Sitting for long periods of time along with repetitive keyboard and telephone work Personal Protective Equipment: Follows standard precautions using personal protective equipment Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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Contact Center Support Operator II
1 day ago
Medina, United States Cleveland Clinic Full timeThis role is on site in Medina, OHJoin Cleveland Clinic's Medina Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 148-bed community-based hospital has been providing the communities in and around Medina County with top-quality patient care for over 75 years. Here, you...
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Production Operator II
3 months ago
Medina, United States Spray Products Corporation Full timeJob DescriptionJob DescriptionDescription:Description:Reporting to the Production Supervisor, the Production Operator II is responsible for making sure thatproduction lines have raw materials for operation of line, responsible for change over’s, operation ofprocess equipment, and related duties. They will maintain production records and ensures...
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Customer Service Center Representative
4 weeks ago
Medina, United States Commercial Savings Bank Full timeCustomer Service Center Representative - Operations Center Full Time Millersburg, OH, US 5 days ago Requisition ID: 1206 The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a seven-year...
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Center Director
4 weeks ago
Medina, United States Education & Training Resources LLC Full timeJob DescriptionJob DescriptionSUMMARY OF POSITION FUNCTION:Plans, directs and administers the overall Job Corps Program to include: Administrative Services, Career Development Services, Life Skills, Business Engagement, Human Resources, Student Government and Student Human Resources.MAJOR DUTIES AND RESPONSIBILITIES: Directs, manages and administers the...
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Center Director
2 months ago
Medina, United States Education & Training Resources LLC Full timeJob DescriptionJob DescriptionSUMMARY OF POSITION FUNCTION:Plans, directs and administers the overall Job Corps Program to include: Administrative Services, Career Development Services, Life Skills, Business Engagement, Human Resources, Student Government and Student Human Resources.MAJOR DUTIES AND RESPONSIBILITIES: Directs, manages and administers the...
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Highway Maintenance Worker II
2 weeks ago
Medina, United States Medina County Full timeThe Medina County Highway Department has a position available for a Highway Maintenance Worker II. Employee will have a 180-day Probationary Period. Pay Rate will adjust at the end of the Probationary Period. This position is covered by a collective bargaining agreement. Yearly raises are subject to the terms of the agreement. Applications may be obtained...
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Career Center Manager
1 month ago
Medina, United States KRA Corporation Full timeJob DescriptionJob DescriptionKRA is seeking a dynamic Career Center Manager to lead and oversee the strategic direction and daily operations of our Career Center. The Career Center Manager is responsible for managing program performance, optimizing business processes, and ensuring exceptional customer service to achieve positive outcomes. This role involves...
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Career Center Manager OSO
4 weeks ago
Medina, United States KRA Corporation Full timeJob DescriptionJob DescriptionKRA is seeking a dynamic Career Center Manager / One-Stop Operator Manager to play a dual role in overseeing and coordinating the operations of a comprehensive career center, as well as managing the functions of the One-Stop Operator, in accordance with the Workforce Innovation and Opportunity Act (WIOA). This position requires...
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Career Center Manager OSO
4 weeks ago
Medina, United States KRA Corporation Full timeJob DescriptionJob DescriptionKRA is seeking a dynamic Career Center Manager / One-Stop Operator Manager to play a dual role in overseeing and coordinating the operations of a comprehensive career center, as well as managing the functions of the One-Stop Operator, in accordance with the Workforce Innovation and Opportunity Act (WIOA). This position requires...
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Career Center Manager OSO
4 weeks ago
Medina, United States KRA Corporation Full timefalse false false EN-US X-NONE X-NONE KRA is seeking a dynamic Career Center Manager / One-Stop Operator Manager to play a dual role in overseeing and coordinating the operations of a comprehensive career center, as well as managing the functions of the One-Stop Operator, in accordance with the Workforce Innovation and Opportunity Act (WIOA). This position...
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Career Center Manager OSO
2 weeks ago
Medina, United States KRA Corporation Full timeJob DescriptionJob DescriptionIn addition to a competitive compensation, this position is also eligible for a sign-on bonus!KRA is seeking a dynamic Career Center Manager / One-Stop Operator Manager to play a dual role in overseeing and coordinating the operations of a comprehensive career center, as well as managing the functions of the One-Stop Operator,...
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Light Commercial HVAC Operations Leader
3 months ago
Medina, United States QTL Holdings LLC - Recruiters for skilled residential & commercial trades Full timeJob DescriptionJob DescriptionRUN YOUR OWN COMPANY- Without the headaches of "running a business" Attention self employed HVAC company owners, HVAC managers, and experienced technicians with "the right stuff": Are you ready to take that next step? Do you think you can conquer the world if you only had the chance?What We Are OfferingWe are offering a unique...
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Invoice Specialist
1 month ago
Medina, United States ArcBest II: Panther Full timeWhat You'll Do ArcBest ® is a logistics company with creative problem solvers who deliver integrated solutions for complex supply chain challenges. Wanting to join the ArcBest family? In our search for top talent, we are looking for those that will further enable us to deliver on our vision and fully support our values-driven culture. Currently, we are...
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Service and Support Administrator
2 months ago
Medina, Ohio, United States Medina County Board of Developmental Disabilities Full timeJOB POSTINGService and Support AdministratorSummary: Responsible for the provision of the Service and Support Administrative functions as listed and defined in the ORC and OAC. Develop, plan, coordinate, monitor and evaluate services, programs, and supports which empower persons with mental retardation or developmental disabilities to live, work, and...
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Machine Operator
3 weeks ago
Medina, United States Hendrickson Intl Full timePosition Purpose:Responsible for running Robotic Cells which includes manual lathes such as, but not limited to, Mazak or Okuma, to chuck up and turn parts to specified dimensions. Operates Robots, Center Bench, Heat Treat and Hobb or Rack Roller. Stacks finished parts in shipping containers. Make adjustments and perform tool changes. Inspects parts to...
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Residential Plumbing
3 weeks ago
Medina, United States QTL Holdings LLC - Recruiters for skilled residential & commercial trades Full timeJob DescriptionJob DescriptionRUN YOUR OWN COMPANY- AT NO COST TO YOU Attention self employed plumbers, plumbing managers, and self directed field plumbers:Are you ready to take that next step? Do you think you can conquer the world if you only had the opportunity? Could you build a company, if all you had to focus on was being a plumber, and not...
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Residential Plumbing
3 months ago
Medina, United States QTL Holdings LLC - Recruiters for skilled residential & commercial trades Full timeJob DescriptionJob DescriptionRUN YOUR OWN COMPANY- AT NO COST TO YOU Attention self employed plumbers, plumbing managers, and self directed field plumbers:Are you ready to take that next step? Do you think you can conquer the world if you only had the opportunity? Could you build a company, if all you had to focus on was being a plumber, and not...
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Highway Maintenance Operator
2 weeks ago
Medina, United States Hennepin County Full timeDescriptionHennepin County's Transportation Operations department is seeking a permanent, year-around Highway Maintenance Operator. This position will be responsible for preserving and maintaining the county's road systems through a regular highway maintenance program to ensure safe and convenient use of the county's highway system by the traveling public....
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HR Generalist II
3 months ago
Medina, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
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General Operator
3 months ago
Medina, United States 3M Full timeJob Description: 3M is seeking General Operator candidate in Medina, Ohio. Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and...