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Dispatch Services Rep

4 months ago

Edina, United States Pronto Heating & Air Conditioning Full time
Pronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service Representative (CSR) to complete administrative duties including customer services, and dispatch responsibilities.

Our Reps stand to make a competitive wage of $21/hr plus a $500 stay-on bonus, paid after 6-months. We value you as an employee, so we provide fantastic benefits that include paid vacation, health and dental benefits, as well as 401(k) benefits. Do you thrive on always having something to do? Do you enjoy organizing your day so that you accomplish as much as possible? Can you manage a variety of projects at the same time? Are you an excellent multitasker? Do you consider yourself to be a strong communicator with top-notch customer service skills? If you're ready to bring some natural administrative talent to a thriving home services business, apply today

ABOUT PRONTO HEATING & AIR CONDITIONING

Our family has been doing this for over 60 years. We've learned a lot. When it came time to build a new company, we had lots of new ideas. We make it simple. We do the job right. We're reliable. We have new ideas, but we're kinda old fashioned, too. We're guests in our clients' homes, and they find us professional and pleasant. We leave their homes clean and tidy. Risking taunts from kids, we even wear plastic booties over our shoes. We both arrive at our clients' homes and finish when we say we will.

We couldn't guarantee any of this without our amazing team of employees. We are committed to attracting and retaining the best. We offer top pay, fantastic perks and benefits, opportunities for advancement, and, most of all, a fun and friendly place to work

A DAY IN THE LIFE OF A DISPATCH SERVICES REP / CUSTOMER SERVICE REPRESENTATIVE

Each day, you arrive to the office feeling ready to provide the best customer experience possible for every one of our clients You are a naturally optimistic and positive person, which helps you to keep an upbeat attitude no matter the situation You know how to balance being professional and fun so that those you work with enjoy spending time with you, and those you work for appreciate your attentiveness and care. You spend time each day making outbound calls and answering incoming client calls to relay service-related information. You accurately make appointments and maximize our technicians' time and mileage with efficient scheduling. You make sure clients are in the loop when needed and provide support as well.

Occasionally, you take on administrative tasks and flex your organization muscles as you pull permits, schedule inspections, complete rebate paperwork and equipment registration. You also prepare follow up packets that help us stay connected with our satisfied customers You pride yourself on being dedicated to providing the best service and support for both the customer and for those you work with every day.

QUALIFICATIONS FOR A DISPATCH SERVICES REP / CUSTOMER SERVICE REPRESENTATIVE
  • At least 2 years of verifiable customer service experience
  • Call Center Experience with great telephone and service skills
  • Bachelor's degree is preferred, but not required
  • Bilingual ability a plus
  • Any home service dispatch or call center experience is a bonus
  • Helpful software experience and skills - data entry, computer literacy, and Excel knowledge

We will train the right person Are you reliable? Do you consider yourself to be a strong communicator both on the phone and in person? Are you comfortable working at a fast pace sometimes juggling multiple projects at a time? Are you self-motivated and enthusiastic about achieving goals? If this sounds like something you were born to do, you're the Dispatch Services Rep / Customer Service Representative we're looking for

WORK SCHEDULE

In this role, you will appreciate a full-time schedule that is Tuesday - Saturday with the following hours: Tuesday 7-4, Wednesday 7-4, Thursday 7-4, Friday 10-7, and Saturday 3-10. Sunday - Thursday is available as well and one weekend shift is required.

ARE YOU READY TO JOIN OUR TEAM?

Dispatch Services Reps / Customer Service Representatives seem like a "dime a dozen" but if you are the diamond in the rough, we want to meet you and welcome you to our team Please fill out our initial 3-minute, mobile-friendly application so that we can get to know you today

Location: 55439

Must be able to pass a background check and pass periodic drug screenings.