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Customer Service Agent
4 days ago
Customer Service Agent - 3rd Shift (overnights) Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2789 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion. Position Summary The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints. Compensation Data "The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $18.00 - $21.00 per hour." Minimum Requirements High School Diploma/GED Must have a valid driver's license Ability to read and communicate in English Ability to work flexible schedules and in various weather conditions Must obtain an Airport ID Badge within 30 days of employment Main Responsibilities Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner Resolves customer inquiries and complaints fairly and effectively Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships Recommends and implements programs to support customer needs Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements Complies with all relevant airport and Jet Aviation policies, regulations, and laws Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines Main Responsibilities Cont. Desired Characteristics 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred Passionate about Delivering the Best Experience Willingness to always provide a five-star experience Quickly adaptable to changing priorities and customer needs Able to quickly identify alternative and positive solutions to problems Ability to deal with customer frustrations while still maintaining that positive attitude Promote a Climate of Excellence Aware and sensitive to the concept of luxury and best in class quality Has a sense of urgency for customer requests Communicates clearly, both verbally and in writing Active and effective listener to understand what customers are saying Seeks continuous improvement opportunities Act as a Jet Aviation Brand Ambassador Is positive and has cross-cultural awareness Establishes self-accountability Embraces feedback and coaching Naturally empathetic Ability to demonstrate good communication skills Ability to work calmly and effectively under pressure Ability to demonstrate multitasking abilities. Cultural awareness and related sensitivity Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency) Physical Demands Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year. Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Customer Service Agent
5 days ago
Teterboro, United States Jet Aviation Full timeCustomer Service Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2768 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...
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Customer Service Agent_
5 days ago
Teterboro, United States Jet Aviation Full timeCustomer Service Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2768 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide....
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Dispatcher/customer Service
2 weeks ago
Teterboro, United States NY NJ Car Service LLC Full timeDispatcher/Reservationist Limousine Company (Teterboro Nj) compensation: Based on experience 1. Possess excellent customer service and communication skills 2. Phone Etiquette 3. Ability to multi-task, and have the capability to be a strong team member 4. Reliable, flexible and energetic with a positive attitude 5. Have proficient computer skills, Fast...
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Ground Support Agent
4 weeks ago
Teterboro, United States Jet Aviation Full timeGround Support Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 2704 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...
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Ground Support Agent
1 month ago
Teterboro, United States Jet Aviation Full timeGround Support Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2691 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide....
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Teterboro, United States Jet Aviation Full timeLine & Ramp Services Agent - 3rd shift (Overnights) Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2641 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees,...
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Ramp Service Agent
3 weeks ago
Teterboro, United States Signature Flight Support Corporation Full timeJob DescriptionThis Line Service Technician will support our 3rd Shift/Overnight operation.Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time...
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Teterboro, United States Jet Aviation Full timeLine & Ramp Services Agent - 3rd shift (Overnights)Location:Teterboro, NJ, USFlexible Work Arrangement: OnsiteJob Category: Fixed Base Operations (FBO)Career Level: Graduate / Entry LevelRequisition Id: 2641Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50...
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Customer Service Representative
4 days ago
Teterboro, United States Graybar Electric Company, Inc. Full timeMake a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.In this role you will:Ensure every customer...
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Customer Service Representative
4 weeks ago
Teterboro, United States Graybar Full timeMake a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...
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Ramp Service Agent
4 days ago
Teterboro, United States Signature Flight Support Corporation Full timeJob DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.A Line...
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Customer Service Representative
2 weeks ago
Teterboro, United States Rudy's Inflight Catering Full timeRudy's Inflight Catering is the pioneer and worldwide leader in the Aviation Inflight Catering business. Rudy's operates out of our headquarters in Teterboro, New Jersey. We also have an additional facility directly on the field at Westchester County Airport in White Plains, NY. We operate 24 hours a day, 365 days a year. We are looking to hire Customer...
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Teterboro, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...
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Teterboro, United States Atlantic Aviation Full timeWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic...
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Chick-fil-a Customer Service Team Member
4 weeks ago
Teterboro, United States Chick-fil-A Full timeIf you are a High School student Working at Chick-fil-A is more than just a job, it’s an opportunity. It’s an opportunity to grow your professional experience, an opportunity to focus on your personal development and an opportunity to have a great impact on your team and our guests. As a Front of House Team Member, it is incredibly important that you...
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Ramp Service Agent
3 weeks ago
Teterboro, NJ, United States Signature Flight Support Corporation Full timeJob DescriptionThis Line Service Technician will support our 3rd Shift/Overnight operation.Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time...
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Field Service Technician
5 days ago
Teterboro, United States Tennant Company Full timeWith more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to...
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Director and Gm Fbo Services
3 weeks ago
Teterboro, United States Jet Aviation AG Full timeDirector, & GM FBO Services is responsible for directing the overall operation of the FBO Departments at the Jet Aviation facility including customer service, line service, ground support, vehicle maintenance, aircraft cleaning and fuel farm operations. This individual carries out supervisory responsibilities in accordance with the organization's policies...
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Service Representative I
1 week ago
Teterboro, United States NetJets Full time**Purpose of Position**: The Service Representative I is NetJets’ presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight. The Service Representative I ensure seamless customer service by...
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Satellite Material Services Assistant
2 weeks ago
Teterboro, United States Duncan Aviation Full time**WORK WEEK START**:MONDAY** **WORK WEEK END**:FRIDAY** **WORK START TIME**:7:30 AM** **WORK END TIME**:4:00 PM** **FULL TIME REGULAR** Duncan Aviation is the largest, family-owned maintenance, repair and overhaul (MRO) facility in the world providing complete nose-to-tail services for business aircraft. We value the individual experiences and diversity...