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Field Service Technician

3 months ago

Teterboro, United States Tennant Company Full time

With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers’ facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products. As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment runningagain. By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

**A Day in the Life**
- **Perform preventative maintenance and resolve complex** **problems** by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
- **Own your territory** and plan your daily schedule, including contacting customers to schedule all service activities and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- **Collaborate** with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

**Required Experience and Education**
- High school diploma or equivalent
- Valid driver's license plus meet Tennant Company driving policy requirements.
- Minimum of 3 years of experience:

- Troubleshooting and repairing combustions engines (LP, Diesel, or Gas)
- Troubleshooting and repairing mechanical and electrical systems
- Using hand and power shop tools, equipment, and diagnostic devices.

**Preferred Experience**
- Vocational schooling in automotive/diesel/electrical
- Previous experience and knowledge:

- Working on Mobile Equipment (Forklifts, Heavy Equipment, etc.)
- Previous experience working directly with customers

**Physical Requirements**
- Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
- Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
- Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily.

**Tennant Company Offers**
- Competitive Salary
- Performance-based incentives structure
- Excellent benefits package (eligible on 1st day of employment)
- Company Service Vehicle
- Cell phone and Tablet
- Uniforms
- Specialty Tools
- Comprehensive training program including ride-along, virtual and factory-based training
- Monday-Friday schedule; work-life balance

**Equal Opportunity Employer**

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, age, military service, pregnancy, sexual orientation, genetic information (including family medical history), marital status, gender identity or expression, parental status, political or any other non-merit based factors protected by state or federal law or local ordinance.

Pay: $29.00 - $36.00 per hour

Expected hours: 38 - 44 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 3 years

Schedule:

- Home daily
- Monday to Friday
- No nights
- No weekends

Work setting:

- Office
- Outdoor work
- School
- Warehouse

Work Location: On the road