Service Representative I

1 week ago

Teterboro, United States NetJets Full time

**Purpose of Position**:
The Service Representative I is NetJets’ presence onsite for Owners and crew at top volume airports, meeting both arriving and departing flights and ensuring all requested items (catering, ground transportation, special requests) are perfect for each flight. The Service Representative I ensure seamless customer service by proactively collaborating with the airport, FBO, caterers, ground, and other service providers. The Service Representative I is responsible for developing Owner loyalty by nurturing Owner relationships and providing personalized service through knowledge, proactive service, and anticipation of needs. This includes but is not limited to being the onsite Owner advocate; ensuring that Owners are comfortable during flight delays by serving beverages and/or catering; keeping Owners informed of all information provided by our home office during flight delays; personalizing the travel experience by gifting items that align with both the nature of travel and company guidelines. The role involves flexibility in adjusting schedules to flight demand to obtain optimal coverage of Owner flights, troubleshooting operational and service challenges.

**Tasks and Responsibilities**:

- Initiate and develop relationships with Owners by meeting inbound/outbound passengers to provide an exceptional and personalized service that fulfils their special requirements and needs
- Communicate with Owners during their experience at the airport regarding operational issues and service requirements to manage their expectations
- Troubleshoot flight arrivals and departures at FBO (and surrounding airports as needed). Proactively correct issues and mitigate service disruptions, keeping appropriate departments in the communication loop while minimizing pressure and diffusing situations immediately
- Communicate with flight crews regarding local process, Owner information, and assist with coordination of services at local airport
- Develop and maintain positive and professional relationships with vendors in the area (e.g., caterers, ground transport providers, FBOs) to ensure continuous improvement of the service provided to NetJets passengers. Provide vendors with advance notice of peak flight activity and daily reports on forecasted flight departure and arrival information so that the vendors can be sufficiently prepared to effectively manage NetJets’ flights
- Responsible for the daily maintenance of the NJ lounges established at Service Representative location
- Identify and understand Owner concerns and preferences, and report them to the relevant departments and Sales Teams to deliver exceptional service and improve Owner satisfaction and Likelihood to Recommend (LTR)
- Provide Sales and Marketing departments with knowledge of area facilities, prospects, and Owners, to enhance shared knowledge and opportunities for new business
- Travel as required to support the NetJets brand for special events, high flight volume days, training, and development; collaborate with Marketing and Sales to host static events
- Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.

**Education**:

- Bachelor's in Hospitality or Aviation

**Certifications and Licenses**:
**Years of Experience**:

- 2-4 years of experience

**Core Competencies**:

- Strives for Positive Results
- Curiosity
- Collaboration
- Adaptability
- Service-Oriented

**Knowledge, Skills, Abilities and Other (KSAOs)**:

- Minimum of 2 years high-end hospitality/customer service experience
- Aviation knowledge
- Professional demeanor
- Excellent verbal and written communication skills
- Solid command of hospitality service to include, at minimum, proper command of language, proper introductions, table settings and basic wine and beverage service.
- Able to work independently within operational guidelines
- Self-starter, diplomatic, and an effective problem solver, with high self-confidence and an outgoing personality
- Shows empathy, assertiveness, great diplomacy, and confidence in all situations
- Must be willing and can work a varied schedule that can include evenings, nights, weekends, and holidays.
- Must be physically able to stand for long periods, able to lift to 50 lbs. when assistance with luggage is required, walk with purpose, sometimes for long distances or moving from one plane to another on a ramp in all types of weather.
- Working knowledge of MS Word, Excel, SharePoint, MS Teams, and other functional programs.

  • Customer Service Representative

    4 days ago

    Teterboro, United States Graybar Electric Company, Inc. Full time

    Make a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.In this role you will:Ensure every customer...

  • Customer Service Representative

    4 weeks ago

    Teterboro, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. In this role you will: Ensure every...

  • Customer Service Representative

    2 weeks ago

    Teterboro, United States Rudy's Inflight Catering Full time

    Rudy's Inflight Catering is the pioneer and worldwide leader in the Aviation Inflight Catering business. Rudy's operates out of our headquarters in Teterboro, New Jersey. We also have an additional facility directly on the field at Westchester County Airport in White Plains, NY. We operate 24 hours a day, 365 days a year. We are looking to hire Customer...

  • Aviation Front Desk Customer Service Representative

    1 week ago

    Teterboro, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...

  • Aviation Front Desk Customer Service Representative

    1 week ago

    Teterboro, United States Atlantic Aviation Full time

    Why You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service Representative position with Atlantic...

  • Sales Representative

    4 weeks ago

    Teterboro, United States Graybar Electric Company, Inc. Full time

    Are you ready? As a Sales Representative, you will develop relationships with new prospects and maintain relationships with established customers while selling Company products and services. Our Sales Representatives develop relationships with a wide variety of customers, learn about exciting technology and products, and grow their career in sales. **In...

  • Quality Control Representative

    5 days ago

    Teterboro, United States NetJets Full time

    Purpose of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and...

  • Quality Control Representative

    5 days ago

    Teterboro, United States NetJets Full time

    Purpose of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and...

  • Quality Control Representative

    4 days ago

    Teterboro, United States NetJets & EJM Full time

    Purpose of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and...

  • Quality Control Representative

    4 days ago

    Teterboro, United States NetJets & EJM Full time

    Purpose of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and...

  • Quality Control Representative

    4 days ago

    Teterboro, United States NetJets & EJM Full time

    Purpose of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and...

  • Customer Service Agent_

    5 days ago

    Teterboro, United States Jet Aviation Full time

    Customer Service Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2768 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide....

  • Customer Service Agent

    5 days ago

    Teterboro, United States Jet Aviation Full time

    Customer Service Agent Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2768 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...

  • Director and Gm Fbo Services

    3 weeks ago

    Teterboro, United States Jet Aviation AG Full time

    Director, & GM FBO Services is responsible for directing the overall operation of the FBO Departments at the Jet Aviation facility including customer service, line service, ground support, vehicle maintenance, aircraft cleaning and fuel farm operations. This individual carries out supervisory responsibilities in accordance with the organization's policies...

  • Customer Service Agent

    4 days ago

    Teterboro, United States Jet Aviation Full time

    Customer Service Agent - 3rd Shift (overnights) Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2789 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and...

  • Line & Ramp Services Agent - 3rd shift (Overnights)

    1 month ago

    Teterboro, United States Jet Aviation Full time

    Line & Ramp Services Agent - 3rd shift (Overnights) Location: Teterboro, NJ, US Flexible Work Arrangement: Onsite Job Category: Fixed Base Operations (FBO) Career Level: Graduate / Entry Level Requisition Id: 2641 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees,...

  • Line & Ramp Services Agent - 3rd shift (Overnights)

    2 weeks ago

    Teterboro, United States Jet Aviation Full time

    Line & Ramp Services Agent - 3rd shift (Overnights)Location:Teterboro, NJ, USFlexible Work Arrangement: OnsiteJob Category: Fixed Base Operations (FBO)Career Level: Graduate / Entry LevelRequisition Id: 2641Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50...

  • Ramp Service Agent

    3 weeks ago

    Teterboro, United States Signature Flight Support Corporation Full time

    Job DescriptionThis Line Service Technician will support our 3rd Shift/Overnight operation.Job DescriptionSignature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time...

  • Event Sales Representative and Pitch Person- Roadshow/Events- NEW JERSEY

    1 month ago

    Teterboro, United States ZWILLING J.A. Henckels Full time

    Objective: ZWILLING J.A. Henckels is looking for an Event Sales Representative and Pitch Person to join our Roadshow/Events team to promote, sell, and pitch our premium products at various Costco locations and other retailers. Full and part time positions are available (no prior experience necessary)! The ideal candidate is strongly motivated by sales...

  • Sales Associate

    2 weeks ago

    Teterboro, United States Graybar Electric Company, Inc. Full time

    Are you ready? As an Outside Sales Representative with our Industrial sales team, you will develop new prospects and maintain contacts with established customers for the purpose of selling Company products, and customarily and regularly interact with prospects and customers in person at the customer's site of business or other off-site locations. Extensive...