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Director and Gm Fbo Services

4 months ago

Teterboro, United States Jet Aviation AG Full time

Director, & GM FBO Services is responsible for directing the overall operation of the FBO Departments at the Jet Aviation facility including customer service, line service, ground support, vehicle maintenance, aircraft cleaning and fuel farm operations. This individual carries out supervisory responsibilities in accordance with the organization's policies and procedures and applicable laws. This individual is also responsible for the overall direction, safety, security coordination, and FBO operations are performing efficiently and effectively.

**Minimum Requirements**:

- 10+ years of work experience in a similar role.
- At least 10 years of experience managing resources and mixed-level team members of professionals and managers.
- At least 10 years of experience setting standards and operational guidelines.
- At least 10 years of experience implementing business plans and strategic guidelines.

**Main Responsibilities**:

- Provides Operational support to FBO Operations in areas such as production, operations, maintenance, safety, testing, and process improvement.
- Establishes quantitative and qualitative metrics, guidelines and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunity for improvement.
- Plans, directs and coordinates activities concerned with the FBO operations in accordance with Jet Aviation, FAA, airport and any other governmental and environmental agencies, and regulations.
- Determines needs for new trainings and develops innovative ideas to implement them, in partnership with the SVP/GM and the HR department, to benefit or improve the operation.
- In conjunction with ACM and Charter, ensures total profit contribution within the FBO’s site Operations.
- Manages the structure to service existing and new customers with Jet Aviation Standards.
- Oversees the management of FBO tenant contracts, negotiations of said contracts, and enforcement of those contracts once signed.
- Drives FBO towards exceeding budget results, company and departmental goals, and KPIs.

**Main Responsibilities Cont.**:

- Ensures management of fuel farm reporting and testing, necessary for the safe, quality storage and dispensing of fuel, is completed as required.
- Assist VP FBO to manage the FBO budget, expenditures, and appropriate staffing and service levels.
- Ensures that FBO complies with OSHA, EPA, Airport Authority, and any other agency related to or involved in the Company’s FBO operations at the airport.
- Communicates changes or additions to company or departmental policies to the staff.
- Reviews with the managers the necessary materials used in evaluating and assessing the performance of all personnel within the department, as well as reviewing direct reports, and evaluation and creation of individual KPIs.
- Motivates and encourages managers, supervisors, and all employees within each department to provide the highest service levels. Improves methods of open communication with employees to reduce employee relations issues.
- Assumes additional responsibilities in the absence of the VP FBO and delegates responsibilities to qualified personnel, as needed.
- Responsible for the overall performance and Code of Conduct of the FBO and its employees.
- Other duties as assigned.
- Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies, and the General Dynamics network.

**Desired Characteristics**:

- Strong project management experience.
- Knowledge and understanding of aviation industry.
- Internal/external commercial awareness.
- Communication skills, including ability to communicate with diverse internal and external stakeholders.
- Ability to lead and work with others to achieve desired outcomes.
- Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues.
- Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador.
- Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency).

**Physical Demands**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand. The employee is occasionally required to climb or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

**Work Environment**:
The work environment characteristics described here are represen