Entry Level IT Onsite Support
3 weeks ago
**Recent Grads, this is an Entry Level position
We are seeking a motivated and reliable Entry-Level Onsite IT Support Technician to join our team on a part-time basis. This role will involve providing hands-on technical support to our clients in Exton, PA, assisting with troubleshooting, maintenance, and deployment of various IT systems and equipment.
Responsibilities:
- Provide onsite technical support to clients in Exton, PA, resolving hardware and software issues promptly and effectively.
- Install, configure, and upgrade computer hardware, peripherals, and software applications.
- Diagnose and troubleshoot network connectivity issues, both wired and wireless.
- Assist with the setup and maintenance of servers, workstations, printers, and other IT equipment.
- Collaborate with team members to escalate complex technical issues as needed.
- Ensure adherence to IT policies, procedures, and security protocols.
- Document all support activities, including resolutions, in a detailed and accurate manner.
- Provide training and guidance to end-users on basic IT tasks and best practices.
- High school diploma or equivalent; additional technical certifications or coursework is a plus.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications.
- Strong troubleshooting and problem-solving skills with a methodical approach to issue resolution.
- Excellent communication and interpersonal skills; ability to interact professionally with clients and team members.
- Ability to work independently with minimal supervision and as part of a collaborative team.
- Reliable transportation
- Flexibility to work part-time hours, including evenings and weekends, based on client needs.
- Prior experience in a customer service or technical support role is advantageous.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and Active Directory administration.
- Experience with remote support tools and ticketing systems.
- Knowledge of cloud computing platforms (e.g., Microsoft Office 365, Google Workspace).
- Opportunity for professional development and growth within the organization.
- Flexible part-time schedule to accommodate other commitments.
- Exposure to a diverse range of IT environments and technologies.
- Supportive team environment with ongoing training and mentorship
- Job Family Technology
- Pay Type Hourly
Apply Now
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