Level II Support Technician

1 month ago

Miami, United States INSPYR Solutions Full time
T itle:Level II Support Technician
Location: Miami,FL, work in the office plan on 4 days per week.
Duration: 3-month contract to full time
Schedule: M-F 2pm-11pm Eastern and rotation with other Support staff on weekend 12pm-4pm Eastern
Position Summary: Provide end users with software-specific application support, loan process and workflow assistance. Researching complex issues for end-user resolution. Providing a high level of professionalism and exceptional customer service during all interactions with associates and managers across organization
Primary Duties and Responsibilities:
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of users, executives, managers, and subject matter experts.
  • First point of contact in assisting end users in problem solving loan level requests in Encompass.
  • ssist users with their daily questions, concerns, and proper usage of all application systems.
  • Ensure consistent and accurate documentation is distributed/consistent throughout the team as new workflows and systems are implemented.
  • ct as a subject matter expert to review system issues for all applications; including but not limited to Encompass, BOSS, and all other integrated in-house and third-party applications.
  • ssist in Onboarding and Security setups.
  • Record and document all requests that are received by email or phone calls into the ServiceNow ticketing system.
  • Successfully engage in multiple initiatives simultaneously.
  • Maintain knowledge of current and newly deployed applications.
  • bility to pick up on trending issues and make suggestions for a better process.
  • Ensure all SLAs are met daily.
  • Participate in cross-functional training throughout the department and the IT department.
  • Perform each task assigned by Manger satisfactory, consistently and on time.
Education and Experience Requirements:
  • Minimum of 5 years in the mortgage industry.
  • Experience with Encompass LOS
  • Mortgage background with 2+ years applying technology solutions within a financial organization.
  • Communicate effectively and professionally, in both oral and written communications, with all levels of personnel.
  • Must possess strong organizational and leadership skills.
  • bility to work flexible hours including evenings and weekends as necessary.

Physical Requirements:
Requires the ability to operate a personal computer, bend, stoop, reach, lift, move, and carry materials and supplies weighing 35 pounds or less. Finger dexterity is required to operate a computer keyboard.

dditional Requirements :
  • Must have positive attitude, work well under pressure and be a team player.
  • bility to prioritize work to meet project goals.
  • Effective listening and critical thinking skills.
  • bility to work independently and within a team environment.
  • Effective problem-solving skills with attention to detail
  • Strong work ethic.
  • Understand and follow posted work rules and procedures.
  • ccept constructive criticism.
  • Understand and follow company and departmental guidelines and policies.
This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associate.

Our benefits package includes:
  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • ...and much more

bout INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#LI-GE1

  • Level II Support Technician

    3 weeks ago

    Miami, United States INSPYR Solutions Full time

    Title: Level II Support Technician Location: Miami, FL, work in the office plan on 4 days per week. Duration: 3-month contract to full time Schedule: M-F 2pm-11pm Eastern and rotation with other Support staff on weekend 12pm-4pm Eastern Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Position Summary: Provide end users with...

  • Level II Support Technician

    4 weeks ago

    Miami, United States INSPYR Solutions Full time

    T itle:Level II Support Technician Location: Miami,FL, work in the office plan on 4 days per week. Duration: 3-month contract to full time Schedule: M-F 2pm-11pm Eastern and rotation with other Support staff on weekend 12pm-4pm Eastern Position Summary: Provide end users with software-specific application support, loan process and workflow...

  • Infrastructure Technician II

    3 weeks ago

    Miami, Florida, United States Core Group Resources Full time

    Core Group Resources is America's leading recruitment company.Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.Infrastructure Technician II Job Summary:This position...

  • IT Support Level III Technician MSP

    2 months ago

    Miami, United States TeamLogic IT, West Miami, FL Full time

    Job DescriptionJob DescriptionBenefits:Training & developmentBenefits/PerksPeople first work culture environmentOpen collaboration with the US networkFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationCompany OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part...

  • IT Support Level III Technician MSP

    3 weeks ago

    Miami, United States TeamLogic IT, West Miami, FL Full time

    Benefits: Training & development Benefits/Perks People first work culture environment Open collaboration with the US network Flexible Scheduling Career Advancement Opportunities Competitive Compensation Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT....

  • Wheel & Brake Technician / NDT Level II

    3 days ago

    Miami, United States Avborne Full time

    Job DescriptionJob DescriptionWho we are:AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair...

  • Bilingual Service Technician II

    7 days ago

    Miami, United States Westdale Asset Management Full time

    Job DescriptionJob DescriptionRate: Based on experience (Hourly non-exempt position)***Monthly renewal bonuses are paid in addition to base pay.***We are seeking a bilingual assistant maintenance technician for our 306-unit beautiful midrise in West Miami! Our Service Technicians complete all aspects of apartment maintenance such as HVAC, electrical,...

  • Field Technician II

    2 months ago

    Miami, United States Bluberi Gaming USA Inc Full time

    Job DescriptionJob DescriptionBLUBERI VALUES:We Are the New SchoolClarity and TransparencyFind It, Fix It, Own ItStandard Operating SuccessEasiest Company to do Business WithIt’s A Team SportCelebrate Wins, But Never Be SatisfiedAbout the CompanyWelcome to Bluberi, where we’re putting the FUN in gaming! Driven by innovation and a dash of disruption, our...

  • Field Support Engineer II

    2 weeks ago

    Miami, United States ITrade STEM Full time

    Job DescriptionJob DescriptionAre you ready to take the next step in your IT career? ITRADE STEM is seeking a customer-oriented IT Field Support Specialist II for one of our valued clients in Miami, Florida. In this role, you'll provide technical support and customer service to end users. We're looking for someone with a strong technical background...

  • Maintenance Technician II

    1 week ago

    Miami, Florida, United States JLL America Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Field Support Specialist II

    2 months ago

    Miami, United States Octagon Talent Full time

    Job DescriptionJob DescriptionAre you ready to take the next step in your IT career? Octagon Talent Solution is seeking a customer-oriented IT Field Support Specialist II for one of our valued clients in Miami, Florida. In this role, you'll provide technical support and customer service to end users. We're looking for someone with a strong technical...

  • Maintenance Technician II

    1 week ago

    Miami, United States JLL America Full time

    JLL empowers you to shape a brighter way.   Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where...

  • Staff - Level II Registered Nurse (RN) - CVICU

    2 weeks ago

    miami, United States University of Miami Full time

    University of Miami is seeking a Registered Nurse (RN) CVICU Level II for a nursing job in Miami, Florida.Job Description & RequirementsSpecialty: CVICUDiscipline: RNDuration: Ongoing36 hours per weekShift: 12 hoursEmployment Type: StaffThe University of Miami Hospital at UTower, Cardiovascular Intensive Care department has an exciting opportunity for a...

  • Desktop Support Technician

    2 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Information Technology has an exciting...

  • Help Desk Support Analyst

    2 weeks ago

    Miami Beach, United States JOBA Technologies, Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Help Desk Support Analyst - Level 1 - Entry Level to join our team! You will resolve computer-related issues for your clients.We are looking for a Help Desk Support Analyst for onsite work in Miami Beach, Florida.In this role, as an entry level 1 support technician you will be responsible for providing technical...

  • Level Two Irrigation Technician

    2 months ago

    Miami, United States Greenstar Landscaping & Irrigation Co. Full time $18 - $23

    Hiring Bonus! Immediate Openings! Direct Deposit! Benefits Package! We are seeking highly motivated individuals to fill the position of Irrigation Technician. Selected candidates will be responsible for maintenance, repairs, and making upgrades to existing irrigation systems. You will be primarily responsible for Level Two repairs such as troubleshooting,...

  • Apprentice Plumber

    2 months ago

    Miami, United States Dovis Plumbing Full time

    Job DescriptionJob DescriptionDovis Plumbing is calling all motivated candidates who are interested in a full-time Apprentice Plumber - Entry-Level Assistant Plumbing Technician job in the Miami, FL area to apply to join our amazing team! The typical work schedule for this super opportunity is Mon - Fri, 8:30 am - 5:00 pm!WHY YOU SHOULDWe are an established...

  • Warehouse IT Support Technician

    2 months ago

    Miami, United States Agile Full time

    Warehouse IT Support Technician Position Type: Full-Time or Contract to Hire  Location: Onsite in Miami, FL Rate: $18-$20/hour Our client is looking to add a Warehouse IT Support Technician to their teamThe role has multiple responsibilities focused on applications and devices that support our distribution centers with product receiving, put away and...

  • GI Support Technician

    4 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The GI Support Technician (U) performs duties related to the...

  • Cardiopulmonary Support Technician, Full Time

    2 weeks ago

    Miami, Florida, United States UOMUOMUS Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The UHealth System at the University of Miami has an exciting...