Field Support Engineer II

1 month ago


Miami, United States ITrade STEM Full time
Job DescriptionJob Description

Are you ready to take the next step in your IT career? ITRADE STEM is seeking a customer-oriented IT Field Support Specialist II for one of our valued clients in Miami, Florida. In this role, you'll provide technical support and customer service to end users. We're looking for someone with a strong technical background to handle a variety of customer and network issues and a genuine passion for delivering exceptional service. Your tasks will include troubleshooting and resolving technical issues, requiring a solid understanding of IT infrastructure. This role offers a dynamic and collaborative team environment. If you're eager to progress in your IT career and make a difference in both the company and the alternative energy industry, we encourage you to apply


Responsibilities:

  • Provide the highest level of customer service.
  • Use advanced troubleshooting skills to determine the root cause of issues.
  • Use excellent communication skills to describe issues and set expectations with customers.
  • Demonstrate attention to detail and follow through on projects and requests.
  • Support, train, and augment other team members and their skills.

  • Work with the helpdesk ticketing system and review open tickets daily.
  • Respond to emails, phone, and other requests from customers and team members in a timely manner.
  • Laptop and Desktop support - support a wide range of hardware and software, mobile device support for Apple and Android devices.

  • Set up, deploy, and manage Windows computers and software, Microsoft Office 365 support, SharePoint, and OneDrive file sharing and sync support.
  • Perform all other job duties and responsibilities assigned.
  • Troubleshoot basic network problems, basic networking fundamental knowledge includes DHCP, DNS, VPN, VLAN, and IP addresses.

Qualifications:

  • Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules and operating and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



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