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Help Desk Support Analyst

1 month ago

Miami Beach, United States JOBA Technologies, Inc. Full time
Job DescriptionJob Description

We are seeking a Help Desk Support Analyst - Level 1 - Entry Level to join our team You will resolve computer-related issues for your clients.

We are looking for a Help Desk Support Analyst for onsite work in Miami Beach, Florida.

In this role, as an entry level 1 support technician you will be responsible for providing technical assistance, answering question, and resolving Information Technology problems in person, via telephone, or via remote support tool.

This includes receiving, documenting, prioritizing, and resolving end user requests via ticket system, inventory, deployment of applications, operating systems, portable devices configuration, among other related tasks.

We have an extensive mix of technologies that includes WindowsOS, ChromeOS, MacOS, Cloud, and Data Centers.

The selected candidate must ensure that all support calls, help desk tickets, and related procedures adhere to the organization values and guidelines. Other duties may be assigned by supervisor.

For this role you will possess:

  • Logical thinking
  • Organizational skills
  • Attention to details
  • Customer care kills

Experience working with:

  • Windows 10 and newer
  • Active Directory
  • Office 365
  • Networking and TCP/IP
  • Mac OS Catalina and newer
  • Printers
  • Smart boards
  • Chromebooks

Preferred certifications (not mandatory):

  • Apple Certified Support Professional
  • Network+
  • Google IT Support
  • Office365

Employment Type: Full-time

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor