Systems Administrator

2 weeks ago

Wilmington, United States TEKsystems Full time

Description

The Systems Administrator will play a key role in delivering outstanding customer experiences with collaborative applications. You will manage multiple core applications and system interfaces. Role requires an energetic self-starter with a customer service focus and a sincere interest in applying technology to deliver customer competitive advantage solutions with collaborative tools centered on MS Office 365 applications. Additional responsibilities include the administration and delivery of solutions within the Collaboration environment such as but not limited to Proofpoint, Exchange, Sharepoint/Teams and Retarus faxing.

Key Functions/Duties of Position:

• Provide outstanding customer focused support for collaborative applications

• Assist in the installation, administration and maintenance of Microsoft 365 applications such as messaging, faxing, archiving, mobility and database systems

• Outlook client support, configuration and Add-In management

• Provide administration support for all messaging related projects such implementing new system or process

• Ability to communicate and work within a team structure to ensure a consistent customer experience

• Maintain, troubleshoot and resolve system and user issues

• Active Directory knowledge to resolve application related issues

• Create or update documentation for customer support or administration of processes and procedures

• Provide second and third level support for all Collaboration Systems

• One week in 10 in an On-Call rotation of 24 x 7 availability

• 50% Hands-on Technical, 50% Administrative and Support responsibilities

• Less than 5% travel required

• Ability to prioritize work load, work effectively on several projects/concurrent tasks

Skills

System administrator, microsoft office, exchange, sharepoint, onedrive, Microsoft teams

Top Skills Details

System administrator,microsoft office,exchange,sharepoint,onedrive,Microsoft teams

Additional Skills & Qualifications

Education Requirement

• College degree in Information Technology, Computer Science, or the equivalent work experience

Qualifications

• Strong customer service skills with a focus on delivering value added collaborative services

• Strong analytical and problem-solving skills

• Excellent oral and written communication skills, both technical and user focused

• Experience with Windows operating systems

• Ability and willingness to learn quickly, accept challenges/changes, communicate with customers and work independently with minimal direction

• Must be detail oriented and self-managing

• Experience in incident management and Service Management tool like Service-Now

• Patch and configuration management of Collaborative platforms

• PowerShell scripting, preferred

• Must be able to determine how environment changes impact customers and other systems

Behavioral Core Competencies

• Critical Thinking

• Technically Astute

• Self-Starter

• Coachable

• Active Learning

• Quick Decision Making

• Time Management

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $35.00 - $40.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wilmington,DE.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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