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Client Liaison

4 months ago

Salt Lake City, United States Rape Recovery Center Full time

The Client Liaison is the first point of contact for clients and provides compassionate, comprehensive, and trauma-informed support to survivors of sexual assault. The Client Liaison is responsible for answering phone calls, greeting individuals, assisting walk-in clients, and following up after a forensic exam. The Client Liaison ensures that a client's trajectory through our services is accessible and consistent, helping to identify service issues and collaborate to address those gaps. KEY RESPONSIBILITIES Provide immediate, confidential, non-judgemental support, crisis intervention, information and referrals, and advocacy during agency office hours through the RRC helpline and email. Facilitate communication and appointments between clients and agency teams. Conduct follow-up advocacy for clients after a forensic exam (Code-R). Communicate and collaborate around trends, needs, gaps, or data to the appropriate supervisor in a timely and consistent manner. Coordinate or provide support, referrals, and advocacy on a walk-in basis as needed during agency office hours. Orient survivors to their constitutional and statutory rights. Provide services subject to confidential communication requirements in the Utah Confidential Communication Act, Utah Code 77-38-202. Complete all records accurately within 24 hours of services rendered. Implement surveys and assessment tools for clients for individual and RRC service evaluation. Collaborate with other RRC staff and community advocates to ensure survivors receive appropriate services. Participate in scheduled advocacy, agency meetings, and training seminars as directed. Represent the Rape Recovery Center with a professional image and manner. MINIMUM QUALIFICATIONS Two years of experience in crisis intervention services or equivalent practical and academic experience. Proficient in Microsoft and Google Suites or proven track record of learning new software with little to no formal instruction. Proven track record of balancing multiple responsibilities, organization, and detail-oriented. Outstanding communication, including verbal, written, crisis intervention, and de-escalation skills. Bilingual- verbal, written, and spoken proficiency in English and Spanish. Ability to build rapport and inspire confidence in clients. * * DESIRED QUALIFICATIONS Experience working with survivors and victims of crime Strong understanding of social justice Proven experience with case management, crisis advocacy, and working with vulnerable populations (LGBTQI+, Unhoused, Pacific Islanders, American Indian/Native American, undocumented immigrants) CONDITIONS OF EMPLOYMENT OFFER The employee must complete all new hire paperwork by the end of the day on the first workday. The employee must complete a criminal background check. The operations team will provide instructions on obtaining the background check. Part of this process requires uploading a state-issued ID and scheduling an appointment with the Department of Public Safety to process physical fingerprints. Please note a 2-3 week turnaround time as fingerprint appointments (subject to COVID safety protocols as determined by DPS) are not immediately available. Employees/Staff Members of the RRC can only be alone with clients once the background check is received and reviewed for risk. The employee must obtain a 40-hour crisis counselor certification and submit it within 120 days. The employee agrees to a probationary period of 90 days from the first day of working in the new position. After 90 days, the emplo yee will receive a detailed evaluation of their progress. Employees must comply with the flu and COVID-19 vaccination policy. Embrace the mission and commit to the values of RRC, including anti-oppression and anti-racism.