Assistant Manager Operations
1 week ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Operations invests in the future of Southwest's People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction. This role will be a champion of the Operational Team they lead, and they'll work to provide Customer Service to all internal and external Customers. The Assistant Manager Operations is excited to bring their unique experience and passion for Leadership, where they'll have the opportunity to drive the future Southwest's operation. Additional details: A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Provides friendly service to and maintains positive relationships with all internal and external Customers Works in a cooperative spirit to ensure the success of our Company Verifies that quality work is done in the station and assists in any required area Reviews payroll and verifies that cash and negotiable items are handled properly Provides special care, attention, and assistance to all SWA Customers as needed Assists in hiring and training of Supervisors and station Employees Monitors staffing in all areas and verifies that overtime is used properly Assures Employee productivity Checks all machinery and equipment and coordinates repairs Performs special tasks or assignments as delegated by the Station Manager Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Must be able to work well with others as part of a Team Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Ability to meet the public and work well under stressful situations Must be able to effectively communicate verbally by telephone, face to face, and public address systems Must be able to use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment Must have extensive knowledge in the areas of Customer Service, Ramp, and Operations Must demonstrate the ability to lead and motivate Education Required: High School Diploma or GED Preferred: 4 years of college Experience Preferred: Airline Supervisory experience Licensing/Certification Preferred: A valid U.S. driver's license Physical Abilities Ability to perform physical activities such as lifting (50lbs.) standing, sitting, driving, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling and writing Ability to perform work duties from [limited space work station/desk/office area] for extended periods
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