Operations Support Technician

1 month ago

Costa Mesa, United States Din Tai Fung Full time
DIN TAI FUNG RESTAURANTS

Job Title: Operations Support Technician

Compensation: $25.00 - $28.00 per hour

Status: Full-Time

Location: 3333 Bristol Street Space 2071, Costa Mesa, CA 92626 (South Coast Plaza)

About Us:

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our "Golden Ratio" of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada.

About the Role:

The Operations Support Technician is the collaborator whose main responsibilities are focused on assisting managers in maintaining a smooth administration process at the restaurant(s).

Job Responsibilities & Tasks:
  • Monitors and prepares payroll on a bi-weekly basis and prepares final paychecks for exiting employees
  • Assists new hires with the orientation and onboarding process and maintains new hire board
  • Assists with the day-to-day efficient operation of the office- and restaurant-related functions and duties such as monitoring office inventory, office supply ordering, scanning and entering invoices
  • Assists the accounting team with bookkeeping tasks and compiling petty cash reports, cash deposit, and other reports on an as-needed basis
  • Assists the Human Resources team with insurance tracking and other HR-related tasks
  • Assists with Time Clock Adjustments and Paid Sick Leave requests
  • Completes and ensures accuracy of the daily/weekly (HR, Payroll, Operations, Recruiting) checklists
  • Acts as an extension of the Human Resources and Recruting team by assisting with basic HR-related/onboarding employee questions
  • Supports tracking of restaurant employees attendance
  • Performs customer service functions by summarizing guest reviews
Key Competencies: Interpersonal Skills, Demonstrates Self-Awareness, Being Resilient, Nimble Learning, Guest Focus

Supporting Functions:
  • Cleaning, organizing and maintaining the working areas and all adjacent areas
  • Lifting/moving boxes, bags (up to 50 pounds)
  • Maintaining confidentiality regarding all propriety and employee information, including but not limited to SOP's
Job Requirements:
  • Bilingual in Chinese (Mandarin/Cantonese) and/or Spanish preferred
  • Experience with I-9 verification and E-Verify is preferred
  • Read, understand, and follow the Employee Handbook and all company policies and procedures
  • Able to make simple math calculations
  • Tech Savvy - Able to produce and work the following software:
  • Microsoft Office Suite (Excel, Word, Publisher, Power Point) required
  • Highly motivated and able to adapt to change
  • Able to write in a legible fashion simple correspondence.
  • Proper dress policy and non-slip shoes worn at all times
  • Positive and Professional Attitude
Benefits and Perks:
  • Competitive Pay & Benefits
  • Employer Contribution for individuals and eligible dependents' medical insurance
  • Dental, Vision, and Life Insurance
  • Health Savings Account (HSA)
  • Commuter Spending Accounts
  • 401(k) Plan with company match
  • Employee Assistance Program
  • Discounts through BenefitHub
  • Employee Meal Discounts
  • Opportunities for growth; we love promoting within


NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer - M/F/D/V

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Compensation: $25.00 - $28.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT DIN TAI FUNG

Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

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