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Desktop support Technician

3 months ago

Costa Mesa, California, United States LanceSoft Full time
Job Description:
  • As a Field Engineer 2, Technician will be responsible for install and deinstall of desktop PCs and Laptops.
  • The process will include the physical set up of devices, adding PCs to Active Directory, initiating backup and restore of user data and implementation of software as needed on each device.
  • They will work as part of a team and be expected to complete 6-8 machines per night.
Responsibilities:
  • May function as team or site leader providing direction to other technicians Performs server and storage break and fix You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your primary responsibility will be delivering projects focused on refresh of PCs, Laptops and Printers, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW.
  • This position will require travelling.
  • Maintains a high degree of professionalism in actions, demeanor, and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.