Service Desk

1 week ago

Glen Allen, United States ODEC Full time
Essential responsibilities include:

  • User and PC Support – support the management of service desk ticketing, resource assignment and resolution monitoring.
  • Asset Support – support asset management processes.
  • Infrastructure Administration – manage interfaces and address compatibility/interoperability issues among web technologies, Active Directory, Outlook, Livelink, Office365 and other user applications
  • System Security – provide support to senior service desk staff by identifying defense initiatives and coordinating the evaluation, deployment, and management of security technologies.
  • Participate in and contribute to IT Department Meetings
  • Business Continuity - Participate in disaster recovery planning, implementation, and testing to confirm appropriate system recovery capabilities for supported applications
Work Experience:
  • 3 years’ experience with user PC products
  • 3 years’ experience with email and spam filter
  • 3 years’ experience with MS Windows Client OS
  • 3 years’ experience with asset management systems
  • 3 years’ experience help desk support
  • 2 years’ system implementation experience
Critical Knowledge, Skills and Abilities:
  • Effective communicator
  • Ability to effectively and professionally interact with various people and personalities
Preferred Knowledge and Skills:
  • Working knowledge of Office 365 One Drive, Teams and SharePoint Online preferred
  • Utilities industry, especially generation, transmission, and distribution desirable
Education: Two-year degree in Information Systems or equivalent experience

Travel details: Occasional travel required

Working Conditions and Physical Demands:
  • Ability to enter data using hand/eye coordination via a keyboard and into a computer
  • Look at a computer monitor for long periods of time
  • Interact effectively with others through verbal communication in person, over the phone and via Teams video and in writing via email, text and Microsoft Teams chat
  • Occasionally lift or move up to 50 lbs.
  • Connect computer equipment under desks and tables and through raised computer room floors which may require bending, stooping, crouching and/or lying on the floor.
  • Work full days (8 hours) in an office environment with occasional evening and weekend work.


We offer a competitive salary, defined benefit retirement security (pension) plan, medical, dental, vision, 401(k) company match, vacation based on relevant years of experience, generous sick time accrual and holiday pay in addition to many other benefits offerings. Please apply via this link www.odec.com/careers for consideration.

ODEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

No Phone Calls or Agencies Please

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