Guest Services Supervisor Virginia Crossings Hotel and Convention Center

7 days ago

Glen Allen, United States OCI Hospitality Full time
Job DescriptionJob Description

Join our growing team Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.


Property Location: Glen Allen, Virginia


Job Summary

The Guest Services Supervisor assists in supervising front office operations, guest service operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand. This position is required to work some weekends and be available for AM or PM front desk coverage / shifts as required. 


Essential Duties and Responsibilities

  • Performs all duties of a Guest Services Representative
  • Registers and processes guests upon arrival and departure
  • Demonstrates and provides exceptional guest service to all hotel guests 
  • Demonstrates telephone courtesy and professionalism  
  • Maintains personal connections with guests and clients to encourage guest loyalty
  • Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
  • Uses appropriate selling techniques to maximize revenue and occupancy 
  • Demonstrates a working knowledge of all services and facilities of the hotel and local area
  • Assists in reviewing and approving billing accounts and department reporting
  • Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
  • Maintains clean and professional appearance of public areas and hotel office  
  • Performs additional responsibilities as assigned by leadership

Qualifications

  • Strong interpersonal and communication skills
  • Must have previous hotel experience
  • Strong organizational skills and attention to detail
  • Ability to handle stressful situations with poise and professionalism
  • Strong leadership and a professional image
  • Conduct work-related functions in a professional manner 

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