![BankTalent HQ](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Technician
3 weeks ago
The VBA and subsidiaries are looking for an IT help desk technician to assist our users with questions and problems concerning computer systems, hardware, and software. The technician will work with users remotely and in-person, guiding them through system configuration and troubleshooting while aiming to resolve the issues with efficiency.
Successful candidates must have good technical knowledge and excellent problem-solving skills. Successful candidates should also possess outstanding communication and customer service skills.
Duties and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer step-by-step through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and/or problems and the resolution of the event/problem using ticketing system
- Follow-up and update both end user and senior IT staff with status
- Gain feedback or suggestions from customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Assist senior IT staff with technology projects
Required Skills/Abilities:
- A strong working knowledge of computer systems, hardware, and software
- Good problem-solving, analytical, and team-working skills
- Excellent communication and interpersonal skills
- Patient, friendly demeanor with a great attitude for listening
- Eagerness to learn new technologies and systems
Education and Experience:
- Associate or bachelor's degree in computer science or related field
- 2 - 3 years of experience in a corporate IT Helpdesk or support role
- Experience configuring and troubleshooting OS and software issues
- Experience working with computer and printer hardware
- Experience using/troubleshooting Microsoft Office Suite (Word/Excel/PowerPoint), Outlook, Share Point, Microsoft Teams, and Adobe
- Knowledge of Windows based operating systems, including Windows 11 is required
- 25 hours per week
- Occasional travel
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Ability to lift thirty-five (35) pounds.
Licenses:
- Microsoft role-based certifications are a plus
Dell, Adobe, and/or any other IT related certifications and/or licenses are also valued
The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.
-
Help Desk Technician
4 weeks ago
Glen Rock, United States Opici Family Distributing Full time**Summary** Perform IT phone support, desktop/laptop installs and repairs and computer data processing across all Opici business offices and warehouses **Responsibilities** **IT Administration and Support** - Recognize and escalate more difficult problems to Tier 2 or 3 support - Work with hardware and software vendors to verify timely product delivery...
-
Service Desk Technician
1 month ago
Glen Allen, United States Apex Systems Full time"Job#: 2028334 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Service Desk Technicianon behalf of their client. Ideal candidates will have the experience below, please note only qualified applicants will be contacted.Position: Service Desk Tech Tier 2 (2028334)Security Clearance Required: SecretPay Rate...
-
Help Desk Supervisor- IT Dept
4 weeks ago
Glen Burnie, United States R.E. Michel Company, LLC Full timeHelp Desk Supervisor Full Time / Salary-Exempt Location: Corporate Headquarters Glen Burnie, MD Reports To: Director of IT **Who We Are**: R.E. Michel Company has been a pioneer in the HVACR and LP equipment distribution industry since 1935. As a family-owned and operated business, we pride ourselves on our commitment to excellence and customer...
-
Help Desk Supervisor- IT Dept
2 weeks ago
Glen Burnie, United States R.E. Michel Company, LLC Full time**Help Desk Supervisor** **Full Time / Salary-Exempt** **Location: Corporate Headquarters Glen Burnie, MD** **Reports To: Director of IT** **Who We Are**: R.E. Michel Company has been a pioneer in the HVACR and LP equipment distribution industry since 1935. As a family-owned and operated business, we pride ourselves on our commitment to excellence and...
-
Front Desk Sales Associate
3 weeks ago
Glen Allen, United States Massage Envy Full timeOverview: **Description**: **PCRK Group is hiring for Full-Time Front Desk Sales Associates**_._** PCRK Group has full-time positions available for an entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. -...
-
Service Desk
1 week ago
Glen Allen, United States ODEC Full timeEssential responsibilities include:User and PC Support – support the management of service desk ticketing, resource assignment and resolution monitoring. Asset Support – support asset management processes. Infrastructure Administration – manage interfaces and address compatibility/interoperability issues among web technologies, Active Directory,...
-
Front Desk Patient Services Representative
4 weeks ago
Glen Allen, United States Master Center for Addiction Medicine Full timeBecome a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...
-
Front Desk Patient Services Representative
1 month ago
Glen Allen, United States Master Center for Addiction Medicine Full timeBecome a member of our collaborative team of caring and compassionate professionals at Master Center for Addiction Medicine and you will be joining the field of comprehensive outpatient addiction medicine treatment, one of the fastest growing fields of medicine today. Master Center for Addiction Medicine is a private, outpatient addiction medicine treatment...
-
Front Desk
1 month ago
Glen Allen, United States PF Miami Developers LLC Full timeJob SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience! All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to...
-
Front Desk
1 month ago
Glen Allen, United States Grand Fitness Mgmt, LLC Full timeJob DescriptionJob DescriptionDescription:Job SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! All of our Team Members at Planet Fitness share one thing in common –...
-
Auto Glass Technician
3 weeks ago
Glen Allen, United States Glass Doctor - Norcross Full timeDo you love installing auto glass and you've been doing it for more than a year? Then keep reading How about growing your skills and income at a company where your attention to detail will be appreciated? As an Auto Glass Technician at Glass Doctor, you will be helping our auto glass and fleet customers, often in times when they need it most. When...
-
Glen Burnie, Maryland, United States ManTech Full timeSecure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career...
-
Behavior Technician
1 month ago
Glen Allen, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Behavior Technician
1 month ago
Glen Allen, United States Centria Autism Full timeJob DescriptionJob DescriptionWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the...
-
Rehabilitation Technician
1 month ago
Glen Allen, United States U.S. Physical Therapy Full timeOverview Clinic: Physical Therapy Solutions Position: Physical Therapist TechnicianLocation: Glen Allen, VA Over the last ten years, Physical Therapy Solutions has served the greater Richmond area's Physical Therapy needs, focusing on putting our patient's needs first. With three locations, Richmond, Glen Allen, and Mechanicsville, our physical therapists...
-
Registered Behavior Technician
1 month ago
Glen Allen, United States Centria Autism Full timeWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the guidance of a Board Certified...
-
Registered Behavior Technician
1 month ago
Glen Allen, United States Centria Autism Full timeJob DescriptionJob DescriptionWe are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism.In this role, you will work one-on-one with children, implementing individualized behavior intervention plans under the...
-
Tier 1 Help Desk Support Services SME
1 week ago
Glen Burnie, Maryland, United States ManTech Full timeSecure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career...
-
Maintenance Technician
4 weeks ago
Glen Allen, United States Thalhimer Full timeCushman & Wakefield | Thalhimer is seeking to hire a full-time Maintenance Technician in Richmond, VA to oversee apartment maintenance in an effective and timely manner. This position offers a regular work week with on-call hours as needed. Our Maintenance Technicians enjoy competitive pay plus generous benefits including medical, dental, vision, paid leave,...
-
Maintenance Technician
7 days ago
Glen Allen, United States Thalhimer Full timeJob DescriptionJob DescriptionCushman & Wakefield | Thalhimer is seeking to hire a full-time Maintenance Technician in Richmond, VA to oversee apartment maintenance in an effective and timely manner. This position offers a regular work week with on-call hours as needed. Our Maintenance Technicians enjoy competitive pay plus generous benefits including...