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Field IT Support Tech/Pump Support Technician
3 months ago
Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 435 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito. Through strategic acquisitions, new store developments, and a commitment to customer satisfaction, Yesway continues to solidify its position as one of the leading convenience retailers in the United States. For more information, visit www.yesway.com.
Position Responsibilities:
- Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in expedient manner;
- Support Yesway retail systems infrastructure including point of sale, back office, credit, fuel network, NRV/DVR (March Networks), and related systems;
- Lead efforts to establish standards for POS configuration and usage;
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures;
- Assist in providing tier one-level help desk support;
- Lead in projects related to hardware and software releases and rollouts, including store migrations;
- Adhere to defined help desk request- and problem-solving process;
- Test fixes to ensure problem has been adequately resolved;
- Evaluate documented resolutions and analyze trends for ways to prevent future problems;
- Perform work in a manner to minimize impact on stores and users resulting from maintenance or project-related activities;
- Escalate problems (when required) and alert management to emerging trends in incidents;
- Support batch/data polling processes to ensure optimal performance; and
- Participate in 7x24x365 on-call support rotation process; and
- Independently travel to reach store locations, including drives of 4 hours or more per day.
- Experience with Wayne/ Gilbarco Dispensers and related Equipment;
- Wayne/Gilbarco and/or Verifone Certifications a plus but willing to help attain to the right individual;
- Experience with POS diagnostics and repair which includes loading/reloading various software versions;
- Maintains fuel dispensers by changing nozzles, filters, hoses, or any other hanging hardware;
- Diagnose and make repairs to the overall circuitry of fuel dispenser such as circuit boards, card readers, and pinpads;
- Maintain a safe and organized work area which includes maintaining company vehicle;
- Basic knowledge of various Tank Gauges would be a plus;
- General electrical knowledge preferred;
- Be able to maintain good working relationships with store personnel and / vendors and be a team player;
- Maintain an on-call schedule which could include nights, weekends, holidays, and overtime as needed.
- High School diploma plus three-to-five years’ related experience, Bachelor’s degree and related experience preferred;
- POS certification, ITIL Foundation, CompTIA A+, HDI TSP certifications preferred;
- Experience pulling low volt cabling, terminating CAT3, CAT5, Coax, CCTV and alarm cabling, mounting faceplates, punch-downs, labeling, closet or rack builds, patch panels and handling other equipment as needed is required;
- Experience using multi-meters and toners to test low volt cabling continuity, connectivity, voltage presences and voltage at the outlet;
- Ability to read network documents and diagrams, user manuals, and attention to detail of the assigned scope of work;
- Proven knowledge of Windows operating systems, PCs, printers, networking hardware and protocols, and other hardware, such as hard drives, video cards, cabling, routers, and hubs;
- Experience using productivity software (MS Office and remote support tools);
- Proven ability to lead and train 3rd-party contractors;
- Prior experience with Passport and Commander POS, NVR/DVR systems (March Networks), credit processing, and other convenience store tech experience preferred;
- Experience with PDI/Enterprise 8 preferred;
- High level of personal accountability with the proven ability to manage time workload effectively and work well in a team environment.
- Strong verbal communication, interpersonal, and customer service skills;
- Good analytical and problem-solving abilities;
- Ability to lift and transport objects weighing less than fifty pounds, such as computers and peripherals;
- Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components; the position requires the use of hand tools and power tool such as a drill;
- Valid, current driver license and the ability to meet driver approval standards for being an insured driver.
Yesway is proud to be an Equal Opportunity Employer. #LI-MM1 #LI-ONSITE
