Delivery Coordinator/Scheduler
4 weeks ago
With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
Schedule: Monday - Friday 7:30 am - 4:00 pm
Job Overview:
The Delivery Coordinator is responsible for ensuring accurate gathering of all necessary information to begin the delivery & installation process: Sales orders, contracts, property dimensions/documentation, and any special instructions regarding each project. Coordinate with Sales Representative to ensure all customers needs, desires, and expectations are possible and accurately documented and then schedule the final installation appointment
Responsibilities:
- Coordinate and keep detailed record of all evaluations, requirements, and procedures with crane companies, contractors, electricians, delivery team, and any third party partners required for projects.
- Provide regular and timely updates to the customer about the status of their project. Maintaining excitement for their hot tub, swimspa, or sauna and thoughtful service throughout their experience.
- Coordinate payment with customer. Ensuring all payment or financing agreements are finalized prior to delivery.
- Prepare all applicable documentation for the customer to receive on delivery day: water care instructions, valet information, payment information, and specific instructions for the delivery team.
- Review all completed deliveries and follow up with customers to determine satisfaction level, ensure delivery forms are completed directly, installation pictures are sent to marketing, and set up service/valet calls or shipping services based on customer needs.
- Document and communicate any delivery issues. Coordinating with managers and delivery team to resolve issues and refining or creating procedures to avoid similar events from occurring. Expediting service to correct delivery issues and following up on tasks to ensure resolution.
- Set follow-up dates for customers weeks after delivery to ensure they are enjoying their product to its fullest potential and that complete satisfaction is met.
- Assist Service Coordinators with call center duties when available such as answering phones, service emails, and scheduling service calls.
- Provide remote orientation on product operation and maintenance to customers.
- Greet walk-in customers at service HQ and assist with point-of-sale transactions.
- Maintain cleanliness of workspaces and assist in general office administrative tasks.
- Other tasks and duties as required.
- High school diploma/GED
- Proficient in Microsoft Office and Outlook
- 1-3 years of dispatch and customer service experience
- Must have strong attention to detail
- Ability to work a multi-screen CRM is essential
- Must demonstrate a willingness to learn new tasks
- Be willing to work a flexible schedule based on business needs
- Be dependable and motivated
- Excellent communication skills
- Ability to work in a fast-paced environment
- Ability to build a strong team environment
- Customer service skills required
- Computer and technology-savvy
- Outstanding time management and organizational skills
- 2+ years experience in a high call volume position dealing with a large diversity of customer inquiries and issues
- 2+ years experience with CRMs, scheduling applications/software, Outlook, various other Microsoft Office applications, and general office administrative duties
- 2+ years experience with scheduling in a service/delivery-based industry a plus
Pay: $22- $24 / hour + commission
-
Logistics Coordinator
4 days ago
Clarksburg, United States Skana Aluminum Full timeJob DescriptionJob DescriptionCOMPETENCIES: (i.e., to be defined in terms of required education, training, skills, and/or experience)Work experience in customer service and logistics3 years minimum experience in logisticsKnowledge of aluminum rolling mill process a plusStrong interpersonal, organizational, verbal, and written communication skillsStrong...
-
Instacart Delivery Driver
2 weeks ago
Clarksburg, United States Instacart Shoppers Full timeFULL-SERVICE SHOPPER Start earning quickly with a flexible schedule Shopping with Instacart is more than grocery delivery. Shoppers help make our world go round. They make money, make moves, and make shopping lists come true. They make good time, make life easier, and make people’s day. Shoppers make it all happen—sign up now to help create a world...
-
Service Coordinator- Capital Hot Tubs
4 days ago
Clarksburg, United States Leslie's Full timeDIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering...
-
Clarksburg, United States Capital Hot Tubs Full timeOffice Assistant/Service Coordinator The area's #1 Hot Tub retailer is seeking an Office Assistant/Service Coordinator for our growing company at our busy Clarksburg, Maryland location. Monday - Friday; 830-5pm. **ROLE and RESPONSIBILITIES**: - Provide excellent customer service to our hot tub, swim spa, and sauna customers - Entering, maintaining, and...
-
request CCBHC Program Coordinator
2 weeks ago
Clarksburg, United States WVU Medicine Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for project development, planning, and implementation of new and expanded...
-
request CCBHC Program Coordinator
7 days ago
Clarksburg, United States WVU Medicine Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for project development, planning, and implementation of new and expanded...
-
Delivery Driver(01322)
1 month ago
Clarksburg, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionDelivery Expert Are you ready to be part of the action? Immediate Openings At Domino’s Pizza, we are searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Be part of a team in a fun and energetic environment! Minimum Age 18 years old We...
-
Behavioral Therapeutic Specialist
3 weeks ago
Clarksburg, United States West Virginia University Health System Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This role is responsible for the development, coordination and implementation of specialized...
-
Behavioral Therapeutic Specialist
7 days ago
Clarksburg, United States West Virginia University Health System Full timeWelcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This role is responsible for the development, coordination and implementation of specialized...
-
Qualified Intellectual disabilities Professional
1 month ago
Clarksburg, United States Res-Care, Inc. Full timeOur Company ResCare Community Living Overview Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today! Responsibilities * Ensures consumer and guardian participation in...
-
Director of Staff Development
2 weeks ago
Clarksburg, United States Highland-Clarksburg Hospital Full timeJob DetailsJob LocationHighland- Clarksburg Hospital - Clarksburg, WVDescriptionHIGHLAND-CLARKSBURG HOSPITALJOB DESCRIPTIONSTAFF DEVELOPMENT DIRECTORJOB SUMMARY:Individual is responsible for planning, organizing and participating in education and training including new employee orientation, continuing education for staff, staff competency training, student...
-
Ready Mix Driver
4 weeks ago
Clarksburg, United States RDR Utility Service Group LLC Full timeJob DescriptionJob DescriptionSummary: Are you a skilled and safety-conscious driver with a Class B or Class A CDL? Do you have experience operating Concrete/Cement trucks and delivering concrete products to construction or residential sites? If so, we are looking for you to join our team as a Ready-Mix Truck Driver. This position offers competitive pay,...
-
Ready Mix Driver
3 weeks ago
Clarksburg, United States RDR Utility Service Group LLC Full timeJob DescriptionJob DescriptionSummary: Are you a skilled and safety-conscious driver with a Class B or Class A CDL? Do you have experience operating Concrete/Cement trucks and delivering concrete products to construction or residential sites? If so, we are looking for you to join our team as a Ready-Mix Truck Driver. This position offers competitive pay,...
-
Ready Mix Driver
1 week ago
Clarksburg, United States RDR Utility Service Group LLC Full timeJob DescriptionJob DescriptionSummary: Are you a skilled and safety-conscious driver with a Class B or Class A CDL? Do you have experience operating Concrete/Cement trucks and delivering concrete products to construction or residential sites? If so, we are looking for you to join our team as a Ready-Mix Truck Driver. This position offers competitive pay,...
-
Information Technology Administrator
6 days ago
Clarksburg, United States U.S. Courts Full timeThe Information Technology Administrator coordinates and oversees the court units' information technology networks and courtroom systems for the district. The incumbent performs both routine and complex courtroom and network administration duties, including developing standards, recommending, and implementing improvements to existing courtroom and/or network...
-
Information Technology Administrator
6 days ago
Clarksburg, West Virginia, United States U.S. Courts Full timeThe Information Technology Administrator coordinates and oversees the court units' information technology networks and courtroom systems for the district. The incumbent performs both routine and complex courtroom and network administration duties, including developing standards, recommending, and implementing improvements to existing courtroom and/or network...
-
Health System Specialist
1 month ago
Clarksburg, West Virginia, United States Department Of Veterans Affairs Full timeSummary The incumbent serves as a Health System Specialist - Health Professions Education (HPE) Analyst. The purpose of this position is to conduct and evaluate a wide range of program management and administrative duties to fulfill requirements related to VHA's academic mission and Office of Academic Affiliations' (OAA) strategic plans. Duties Major duties...
-
Health System Specialist
1 month ago
Clarksburg, United States Department Of Veterans Affairs Full timeSummary The incumbent serves as a Health System Specialist - Health Professions Education (HPE) Analyst. The purpose of this position is to conduct and evaluate a wide range of program management and administrative duties to fulfill requirements related to VHA's academic mission and...
-
Director of Staff Development
1 week ago
Clarksburg, United States Highland-Clarksburg Hospital Full timeJob DetailsJob Location Highland- Clarksburg Hospital - Clarksburg, WV Description HIGHLAND-CLARKSBURG HOSPITAL JOB DESCRIPTION STAFF DEVELOPMENT DIRECTOR JOB SUMMARY: Individual is responsible for planning, organizing and participating in education and training including new employee orientation, continuing education for staff, staff competency training,...
-
PT Pricing Coordinator
2 weeks ago
Clarksburg, United States Food Lion Full timeAddress: USA-WV-Clarksburg-Rt 19 Davisson Run Store Code: Store 01169 Managers (7219206) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE Provide...