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Hybrid Help Desk Support

2 months ago

Orange, United States HIKINEX Full time
Job Title: Level 1+ Help Desk Support

Job Type: Contract (4 and a half months)

Location: Irvine, CA

Work Setup: Hybrid

Overview of the role:

Installs, modifies and maintains the organization's personal computers and related systems under direct supervision. installs, updates, and backs up hardware and software programs. Identifies and fixes software and hardware issues; instructs users on how to use new software and fix common issues; and offers assistance as required.

Responsibilities:
  • Support for Microsoft Office, Windows, and apps. Knowledge of Microsoft Teams is a bonus
  • Respond to user inquiries and requests using the ticketing system and phone
  • Configures, diagnoses, identifies, and fixes hardware/software and printing issues in a wired and wireless enterprise environment that includes PCs, tablets, Macs, and smartphones
  • Installs software and hardware while adhering to established asset tracking and licensing agreements. Aids with the installation of workstations, relocations, and other related duties
  • Uses technical knowledge, tools, and organizational resources to solve a variety of problems. All requests, troubleshooting efforts, and outcomes are documented in the organization's ticketing system, and end-users are kept informed. Adheres to established escalation protocols and notifies management of outages, priority concerns, reoccurring problems, and patterns
  • As needed, assists end users in interpreting and implementing instructions, technical documentation, or processes. End-user education for systems and software products is provided
Must have:
  • Extensive technical support experience
  • Advanced troubleshooting abilities
  • Experience with Active Directory and Office365
  • Professional manner
  • Excellent written and verbal communication skills
  • Knowledge of PC-related software and hardware, as well as productivity programs, is required
  • (for example, Microsoft Office Suite), experience with ticketing systems, and excellent customer service and organizing skills
  • Ability to take initiative and apply analytical abilities is required. Outstanding time management and organizing abilities
  • Adaptive customer service skills, including the capacity to engage effectively with persons at various levels within and outside of the organization
  • Requires a High School Diploma, GED, or national equivalent.
  • 3-4 years related experience