Director of Payment Operations

1 month ago

Dublin, United States LHH Full time

LHH is seeking a Director of Payment Operations for our client in Dublin, CA. This is a full-time, hybrid, and direct-hire position.


Summary:


The Director of Payment Operations is responsible for the planning and execution of money movement and management, of operations and compliance with the rules, regulations and policies that govern financial institutions. Responsibilities will be to lead implementation of systems, managerial oversight and processes for regulatory requirement and operational efficiency. This position will be responsible for providing strategic insights, innovation and developing initiatives to improve service quality and member experience to contribute to grow the business and provide exceptional value to internal teams and members.


The Director of Payment Operations is responsible for the development and execution of payment strategies and will partner with functional partners to achieve strategic initiatives. In this role, the Director, Payment Operations is a key position that is responsible for driving the operations, development and delivery of payments in ACH (Receiving and Origination), check in-clearings and returns, wire transfers, bill payment, mobile deposits, Zelle, real time payments and in the area of money movement including administration of Individual Retirement Accounts and Health Savings Accounts. The position also includes other processes that support the product and services related to member accounts such as deposits and payments, account research and adjustments, subpoenas, levies and court orders.


Qualifications:


  • Bachelors degree in business, Finance or related field or equivalent work experience required
  • 7+ years of work experience in managing payment systems including ACH, Wire Transfers, In-clearings, Mobile Deposit, bank operations, financial services industry, customer service, account servicing
  • 5+ years minimum at the managerial level in the financial industry
  • Extensive knowledge of EFT, NACHA, UCC, Reg E, Reg CC and Federal Reserve Regulations in payments/settlements including IRS Rules for IRA and Health Savings Accounts, levies, subpoenas and court orders
  • Knowledge of banking products; savings and loans
  • AAP (ACH) and/or NCP (Checks) Certification Preferred
  • Excellent leadership, communication skill and organizational skills required
  • Knowledge in building reports and data analysis to drive business intelligence in planning
  • Advance knowledge in Microsoft suite especially Excel and PowerPoint
  • Ability to travel for team visits, training and meeting. Driver license required.



Responsibilities:


  • Accountable for the direction and the full range of operation of Payment Operations Departments
  • Oversee compliance in the performance of day-to-day functions to ensure regulatory adherence
  • Responsible for audit results including remediation plans and act as liaison with internal and external auditors
  • Demonstrate the ability to review and implement Risk Assessments for department functions
  • Provide successful leadership in leading tactical action plans for the credit union to achieve goals
  • Direct and oversee project management functions to maximize efficiencies within the Department
  • Manage the end-to-end product development lifecycle, including ideation, requirements gathering, prototyping, testing, and launch
  • Monitor product performance and conduct regular analysis to identify areas for improvement and optimization
  • Drive process of improvement and initiatives for operational efficiency and enhanced service delivery
  • Develop and implement new procedures, process, and systems for continuous improvement
  • Implement initiatives to increase operational efficiency, quality, and productivity
  • Leads enhancements of payment systems and account servicing to leverage automation
  • Manage operational development and deployment of enhancements and/or new systems
  • Maintains an in-depth knowledge of regulations and change in the regulatory requirement
  • Achieve a deep understanding of trends in the payment industry and possible impact
  • Research new developments and technical advancements in the industry, using knowledge gained to implement and incorporate changes that will further organizational goals
  • Perform planning and creating annual department budget and ensuring adherence to budget
  • Develop action plans to meet short- and long-term organizational objectives
  • Evaluate and make recommendations for vendor selection and monitor vendor performance and standards; conduct due diligence reviews
  • Ensure service level standards are met while maintaining a high level of quality and consistency; serve as primary contact for escalated member issues
  • Ensure Business Resumption Plan is established and reviewed annually to ensure compliance to Credit Union guidelines.
  • Conduct one on one coaching with direct reports to ensure personal development and all areas are reviewed and aligned to attain corporate mission, vision, and goals
  • Build and maintain partnerships with leaders to collaborate to meet overall objectives
  • Develop, maintain, and distribute monthly productivity, ability to analyze data and statistics to build business intelligence
  • Stay abreast of industry trends, regulatory changes, and competitive landscape to inform product roadmap and strategy
  • Strong project management skill sets and effective ability to prioritize accordingly
  • Ability to take on other duties as assigned while managing competing priorities

  • Operations Director

    2 weeks ago

    Dublin, Ohio, United States SBM Management Full time

    At SBM Management, we are seeking an experienced Operations Director to oversee the daily operations of multiple sites. As a key member of our team, you will be responsible for developing operating budgets and controlling expenses within those budgets.About UsSBM Management is a leading management company that prides itself on creating safe, positive, and...

  • Restaurant Operations Director

    2 weeks ago

    Dublin, Ohio, United States Rensko Holdings Full time

    Job OverviewRensko Holdings is seeking a seasoned Restaurant Operations Director to lead the daily operations of our restaurants. As an integral member of our management team, you will be responsible for driving sales growth, ensuring exceptional guest experiences, and maintaining high standards of cleanliness and food safety.Responsibilities- Assist in...

  • Financial Operations Specialist

    2 weeks ago

    Dublin, Texas, United States Creative Financial Staffing Full time

    Accounting AdministratorAt Creative Financial Staffing, we are seeking a skilled Accounting Administrator to perform key accounting tasks and serve as a liaison between departments. This role is ideal for a detail-oriented individual who can ensure smooth financial operations and effective communication.Key Responsibilities:- Prepare and process monthly...

  • Supply Chain Director

    1 day ago

    Dublin, United States BlueNote Search Full time

    A smaller but growing packaging manufacturer is seeking a Supply Chain Director. The role would oversee the end-to-end supply chain, production planning, demand forecasting, vendor management, on-time delivery and cost control. A newly created role, a key addition to the leadership team. The company operates in a successful niche, with resources and plans...

  • Director of Construction

    2 months ago

    Dublin, United States Placed Full time

    Our client are a leading high end, custom residential remodeling firm focused on North Columbus properties.They are looking for a Director of Construction to run their entire construction operations. Here's a little more about the role:Run 4 to 10 jobs at anyone time, ranging between $100K - $250KManage a team of Project Managers and SuperintendentsWork with...

  • Director of Construction

    2 months ago

    Dublin, United States Placed Full time

    Our client are a leading high end, custom residential remodeling firm focused on North Columbus properties.They are looking for a Director of Construction to run their entire construction operations. Here's a little more about the role:Run 4 to 10 jobs at anyone time, ranging between $100K - $250KManage a team of Project Managers and SuperintendentsWork with...

  • Physician Assistant

    4 days ago

    Dublin, Ohio, United States Mount Carmel Health System Full time

    At Mount Carmel Health System, we are committed to providing exceptional care to our patients and communities. We seek a dedicated and experienced leader to serve as our Physician Assistant - Outpatient Clinic Director.About the JobThis leadership role is responsible for overseeing the operations of our outpatient clinic, ensuring seamless delivery of...

  • Sales Operations Assistant

    2 weeks ago

    Dublin, Ohio, United States Logically Full time

    Job OverviewWe are seeking a highly skilled Sales Operations Assistant to join our team at Logically. As an Executive Support Specialist, you will play a vital role in driving sales efficiency and ensuring customer satisfaction.ResponsibilitiesProject Management:Coordinate product shipments and deployment schedules with internal and external teams.Track...

  • Medical Director Opportunity in Central Georgia

    2 weeks ago

    Dublin, Texas, United States Britt Medical Search Full time

    Are you a skilled OB/GYN looking for a new challenge in the heart of Georgia? Britt Medical Search is excited to present a Medical Director opportunity at a thriving private practice in Central Georgia. This role offers a competitive salary, excellent benefits package, and the chance to lead a team of dedicated healthcare professionals.About the PositionWe...

  • CNC Maintenance Operations Director

    2 weeks ago

    Dublin, Texas, United States Workers Full time

    Opportunity OverviewCareer Advancement Opportunities in CNC Machine Shop MaintenanceWe are seeking an experienced CNC Machine Shop Maintenance Manager to lead our team of maintenance professionals and drive operational excellence in a cutting-edge CNC machine shop. The ideal candidate will have a minimum of 5 years of experience in CNC machine maintenance,...

  • Product Director

    2 weeks ago

    Dublin, United States T-Cetra Full time

    Product Director Department: Product Management Reports to: CEO Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from prepaid wireless...

  • Telecommunications Operations Manager

    3 weeks ago

    Dublin, Texas, United States UIC Technical Services Full time

    Job OverviewWe are seeking a highly skilled Telecommunications Operations Manager to join our team at UIC Technical Services.Key Responsibilities:Manage daily workload and ensure efficient operations of telecommunications systems.Oversee Quality Control Plan and contract deliverables, guaranteeing high-quality service delivery.Provide regular workload...

  • Ecommerce Photo Art Director for Fashion Brand

    2 weeks ago

    Dublin, California, United States Tailored Brands Inc Full time

    About the JobAre you an experienced Photo Art Director looking to take your career to the next level? Do you have a passion for creating visually stunning images that showcase our menswear collection? We are seeking a highly skilled and motivated individual to join our Photo Studio team as an On Call Photo Art Director.We are a leading omni-channel specialty...

  • Executive Director of General Merchandise Operations

    22 hours ago

    Dublin, California, United States Target Full time

    About the RoleWe are seeking an experienced and results-driven leader to join our team as an Executive Team Leader. In this role, you will be responsible for leading a team of experts in operations, accuracy, and efficiency. You will drive total store sales, manage food & beverage, food services, and general merchandise areas, and ensure a consistent...

  • Store Finance Director

    2 weeks ago

    Dublin, Texas, United States Ross Stores Full time

    About Ross StoresAs the nation's largest off-price retailer, we bring our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. Our focus is on providing a fun and exciting treasure hunt experience.We are committed to an inclusive work environment with continuous learning opportunities and development for our...

  • Product Director

    4 weeks ago

    Dublin, United States T-Cetra LLC Full time

    Job DescriptionJob DescriptionProduct DirectorDepartment: Product Management Reports to: CEO Location: Hybrid - Dublin, Ohio (3 days) Remote (2 days) Full-time, Exempt We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from...

  • Senior Director of Growth Expansion

    4 weeks ago

    Dublin, Ohio, United States FST Logistics Full time

    About FST LogisticsFST Logistics is a company that values ownership, active listening, and employee-driven growth. Our employees are invested in ensuring daily operations are handled safely and efficiently.In 2014, we transitioned to an Employee Stock Ownership Plan (ESOP) model, giving our employees control over the company's success.Job SummaryThe Senior...

  • Senior Billing Operations Coordinator

    6 days ago

    Dublin, Texas, United States Sullivan Solutions LLC Full time

    Position: Senior Billing Operations CoordinatorAbout Sullivan Solutions LLC:We are a leading provider of business solutions for companies of all sizes, specializing in customized solutions to streamline operations, increase efficiency, and improve the bottom line.Billing Representative Role Overview:This senior role involves managing all aspects of the...

  • Senior Emergency Services Program Director

    4 days ago

    Dublin, Texas, United States Alameda County Sheriff's Office - Recruiting Unit Full time

    About Us:Alameda County is a leader in providing public services to its diverse communities. Our employees work together to make our county a great place to live, work, and play.Salary: Estimated annual salary: $90,000 - $120,000 based on experience and qualifications.Job Description:We are seeking an experienced Emergency Services Program Director to join...

  • Product Director

    2 weeks ago

    Dublin, Ohio, United States T-Cetra LLC Full time

    Company OverviewT-Cetra LLC is a dynamic enterprise software solutions provider, offering innovative and creative approaches to solve complex industry problems. With over 10 years of experience, we have established ourselves as a leader in the industry, attracting outstanding thinkers who drive growth and development.About the RoleWe are seeking an...