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Partner Implementation Project Manager

4 months ago

Lenexa, United States Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We partner with third-party software vendors across multiple categories to bring forth a complete processing solution. This role manages all aspects of small to medium-scale projects or initiatives from initiation to delivery, so the projects are completed on time, with quality, and within budget. Using existing project templates and online resources to develop an operational plan for completing a project, and monitors progress and performance against it. Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions.

Works directly with clients to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. Identifies, resolves, or escalates issues in order to minimize delays. Facilitates and manages the analysis of project requirements, identifies and understands resources, and time required to complete the project(s), and ensures project goals and requirements are met within time, cost, and quality parameters. Participate in meetings with other areas in the organization to secure specialized resources and contributions for the project. Conducts project meetings, and prepares regular reports to communicate the status of the project within and beyond the project team. Works with stakeholders, and identifies and establishes priorities, allocates tasks, and coordinates project staff to meet project targets and milestones and ensures the project is delivered to the internal and/or external client's satisfaction.

What Part Will You Play?

  • Works with clients that have less complex setups to create system configuration for processing, receiving guidance as necessary. Serves as module(s) functional analyst while participating in scope/discovery meetings to understand clients' current solutions' offerings and future business needs. Begins to offer guidance and recommendations on product/service functionality when requested/directed. Participates in the review of scope documents and utilizes corrected documents to propose preset Options configurations in preparation for future Options selection, test plans, and issue resolution sessions.
  • Supports Option compares per region throughout an implementation and gains knowledge about possible actions needed to help the client resolve discrepancies. Acts as the primary point of contact for a single client on a single module or function and environment during the conversion/deconversion/start-up process. Participates in new environment set up and continues to build a functional Subject Matter Expert (SME) foundation of knowledge and consults with clients and internal groups as needed.
  • Begins to assist Data Map team with internal field Options level decision mapping; supports analysts in the validation that mapping is consistent with client configuration plan. Performs manual field level verifications for multiple events prior to conversion, as directed. Learns to analyze and define data (i.e., data mapping, product features, statements, cards, interfaces).
  • Assists in First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) to include modifying/creating test cases, creating test data, and documenting the results.
  • Resolves issues (such as: general ledger tables out of balances or incorrect authorization parameter settings or chip cryptogram tag designs resulting in cardholder declines) through assisting in root cause analysis to gain understanding and communicates to areas impacted. Escalates appropriately when more complex impacts or issues arise. Updates the internal metrics and dashboard tools throughout the implementation process.
  • Provides support for preliminary client education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations. Works with client and higher level analysts to provide functional education support for a smooth transition to the long-term support team.
  • May develop simple business specifications and logical flow charts that include features and functions from which programmers can create technical specifications while demonstrating a basic knowledge of systems/modules required to design system screens and database structures, where/when applicable.
Job Requirements
  • Bachelor's Degree or relevant experience in project leadership role
  • Ability to work and learn independently
  • Excellent client-facing and internal written and verbal communication skills;
  • Solid organizational skills including attention to detail, multi-tasking skills, Advanced time management and analytical skills;
  • Manage all aspects of assigned client implementations including project planning, governance, and risk management
  • Comfortable with reporting project status and updates to Team Lead/Mid Management
  • Self starter attitude and curious by nature

The US base salary for this full-time position is $63,500 + Benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

About TouchNet:

TouchNet, a Global Payments company, is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet's unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN)

TouchNet Information Systems is committed to Diversity, Equity, and Inclusion (DEI). Our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is a core value and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.