Current jobs related to Help Desk - Selma - Progression, Inc.

  • Help Desk Technician

    2 weeks ago

    Selma, Alabama, United States Progression, Inc. Full time

    Job Title: Help Desk TechnicianProgression Inc. is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving desktop and portable computer software and hardware failures, and analyzing and assessing customer service requests.Key...

  • Help Desk Technician

    6 days ago

    Selma, Alabama, United States Progression, Inc. Full time

    Job Summary: We are seeking a skilled Help Desk Technician to join our team at Progression, Inc. The ideal candidate will have a strong background in desktop operating systems, troubleshooting, and customer service. Key Responsibilities: Install, maintain, and repair desktop operating systems Troubleshoot business applications, desktop computer hardware,...

  • Help Desk Technician

    4 weeks ago

    Selma, Alabama, United States Progression, Inc. Full time

    Help Desk Tier I&II (Mid)Huntsville, ALMandatory Requirements:Active Top Secret clearance is requiredKey Responsibilities:5 years of Help Desk Tier II experience5 years of installing, maintaining, repairing desktop operating systems5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printersSecurity + CE is a plus...

  • Help Desk Support Specialist

    4 weeks ago

    Selma, Alabama, United States EBSCO Industries Inc Full time

    Help Desk Intern OpportunityEBSCO Industries, a leading provider of information services, is seeking a highly motivated and detail-oriented Help Desk Intern to join their team in Birmingham, Alabama.About EBSCOEBSCO Industries is a dynamic and innovative company that values its employees and customers. We are passionate about delivering exceptional service...

  • Help Desk

    5 months ago

    Selma, United States Progression, Inc. Full time

    Help Desk Tier I&II (Mid) Huntsville, AL MUST: ctive Top Secret clearance is required 1 - 5 years of Help Desk Tier II experience 1 - 5 years of installing, maintaining, repairing desktop operating systems 1 - 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers. Security +CE is nice to have but not...

  • Help Desk Support Specialist

    6 days ago

    Selma, Alabama, United States EBSCO Industries Inc Full time

    At EBSCO Industries, Inc., we're passionate about honoring our commitments to our customers and seeking to continuously improve our team. We're seeking a highly motivated and detail-oriented individual to join our Birmingham-based helpdesk team as a Help Desk Support Specialist. This exciting opportunity will provide the successful candidate with the chance...

  • Help Desk Intern

    2 months ago

    Selma, United States EBSCO Industries Inc Full time

    EBSCO Industries, headquartered in Birmingham Alabama, was founded by an entrepreneur who was passionate about honoring our commitments to our customers, rejecting the status quo, and seeking to continuously improve our team. We continue to operate that way today, with a passion for our people and our businesses succeeding together. EBSCO has a variety of...

  • Help Desk Support Specialist

    2 months ago

    Selma, Alabama, United States EBSCO Industries Inc Full time

    Job DescriptionEBSCO Industries Inc, a leading provider of information services, is seeking a highly motivated and detail-oriented individual to join their helpdesk team as a Technical Support Intern. As a member of our team, you will have the opportunity to work with a variety of businesses across different industries, including information services,...

  • Helpdesk Technician II

    2 weeks ago

    Selma, Alabama, United States Alabama Community College System Full time

    Job SummaryWe are seeking a highly skilled Helpdesk Technician II to join our team at the Alabama Community College System. As a Helpdesk Technician II, you will provide technical support to faculty, staff, and students in the use of instructional systems, hardware, software, and application programs.Key ResponsibilitiesAssist the Help Desk Manager with...

  • Helpdesk Technician II

    6 days ago

    Selma, Alabama, United States Bishop State Community College Full time

    Job Title: Helpdesk Technician IIBishop State Community College is seeking a highly skilled Helpdesk Technician II to join our team. As a Helpdesk Technician II, you will be responsible for providing technical support to faculty, staff, and students in the use of instructional systems, hardware, software, and application programs.Key Responsibilities:Assist...

  • Epic Trainer

    5 days ago

    Selma, Alabama, United States Infirmary Health Full time

    Job Summary:As an Epic Trainer at Infirmary Health, you will work closely with the IT management team to develop and deploy LIFECareU training to end users. This includes providing classroom training on assigned IT applications using curriculum, lessons, and training materials. You will also be responsible for classroom logistics, including setup, materials,...

  • Helpdesk Technician II

    1 week ago

    Selma, Alabama, United States Bishop State Community College Full time

    Job SummaryAs a Helpdesk Technician at Bishop State Community College, you will play a crucial role in providing technical support to faculty, staff, and students. Your primary responsibility will be to assist the Help Desk Manager in enhancing the integration of new instructional technology for academic support. This includes providing technical support for...

Help Desk

2 months ago

Selma, United States Progression, Inc. Full time
Help Desk Tier I&II (Mid)
Huntsville, AL

MUST:
Active Top Secret clearance is required
1 - 5 years of Help Desk Tier II experience
1 - 5 years of installing, maintaining, repairing desktop operating systems
1 - 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.
Security +CE is nice to have but not required
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.
Bachelor's degree & is required or 5 years of equivalent experience

DUTIES:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Progression Inc. is an equal opportunity and affirmative action employer. Progression Inc. is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.