Scheduler Client Care Coordinator

3 weeks ago

Littleton, United States Assisting Hands Full time

Responsive recruiter

Benefits:

  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Do you love solving puzzles and creating meaningful connections?

Join us in making life-changing matches for seniors in our community while providing peace of mind for their families. As a Scheduler, you'll play a crucial role in connecting caregivers with clients and filling open shifts, handle caregiver call-off and client cancel shifts.

What You'll Do:
  • Match caregivers with clients based on personality, availability, and skills.
  • Ensure that all clients have caregiver coverage and arrange for substitute/backup caregivers as necessary.
  • Address caregiver issues and scheduling changes promptly.
  • Verify client shifts and authorize services with payors.
  • Serve as the main point of contact for clients and caregivers.
  • Track caregiver attendance and support new hire orientation.
  • Collaborate with staff to ensure accurate billing and invoicing.
  • Fill in as a caregiver when necessary and participate in after-hours on-call rotation.
  • Assist with special projects, marketing, and company events.
What We're Looking For:
  • Exceptional communication and interpersonal skills.
  • Highly organized, detail-oriented, and able to prioritize effectively.
  • Motivated to contribute to our growth and success.
  • At least 2 years of office experience, preferably in staffing or scheduling.
  • Experience in senior care or healthcare is a plus.
  • Strong problem-solving abilities and proficiency with Google Suite; familiarity with AxisCare is advantageous.
Requirements:
  • Valid driver's license, auto insurance, and reliable transportation.
  • Must own a smartphone.
  • Ability to complete a TB test.
  • Must be at least 18 years old.
  • High School Diploma or GED required.
  • Eligibility to work in the US.
Schedule:
  • Office hours: Monday to Thursday, 8:00 AM - 5:00 PM; Friday, 8:00 AM - 3:00 PM.
  • Full-time, hourly non-exempt position.
Compensation:
  • Hourly pay ranges $20 to $23, depending on experience and qualifications.

Why Join Us?

This role offers a fantastic opportunity for career advancement and the chance to make a real difference in the lives of seniors and their families.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state, or local protected class.

Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.

Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

According to the company's Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. "Our agencies hire caregivers that first and foremost align with our company's core values." Gail went on to explain that their agencies do a complete interview process of each hiring candidate. "We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills." Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. "Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients," Gail said.

According to some of the agencies' caregivers, Assisting Hands motivates their employees to give the best care possible. "They treat their caregivers with very high standards," said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. "Because of this quality care it makes a great difference to all elderly clients and their families."

Some of the other comments made by various Assisting Hands caregivers are "I applaud this company for the high standards and ethics that I have witnessed..." - Julie J.

"I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee." Kelsey L.

"What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone's needs." LaEasha G.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.

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