In-Home Care Scheduler

3 weeks ago

Littleton, United States Assisting Hands Full time

Responsive recruiter

Benefits:

  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
Do you thrive on solving puzzles or piecing together the impossible?

Do you want to achieve fulfillment by providing meaningful work to caregivers while creating life-changing matches for seniors in our community and providing peace of mind for their families?

Do you enjoy having variety in your day and schedule, and are you willing to fill in as a caregiver if needed?

Description:
As the Scheduler, you will be responsible for matching and scheduling our clients and caregivers and filling open shifts caregivers call-off or clients cancel shifts.

There is a great opportunity for career advancement

Attributes for success:
  • Has excellent communication and influencing skills
  • Comfortable frequently talking on the phone
  • Highly detail-oriented, well-organized, and efficient
  • Work with a sense of urgency and strong prioritization skills
  • Motivated to help your company grow and succeed
Primary Duties:
  • Matches appropriate caregivers with clients based on personality, availability, and skill set.
  • Ensures that all clients have caregiver coverage and arranges for substitute/backup caregivers as necessary.
  • Handles/resolves caregiver issues, problems, and scheduling changes.
  • Responsible for verifying client shifts and authorization of services with payors.
  • Be the point of contact for clients and caregivers.
  • Helps support and recognize the exemplary performance of caregivers
  • Tracks the caregiver attendance.
  • Assists with New Hire Caregiver Orientation.
  • Works closely with staff to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
  • Serves as a backup caregiver as needed.
  • Participates in after hours and weekend on-call rotation.
  • Special Projects: marketing, administrative, company parties, etc.
  • Other duties could apply
Qualifications:
  • Excellent interpersonal skills are essential and the ability to develop extraordinary relationships.
  • At least 2 years of office experience required, preferably in staffing or scheduling
  • Experience in a senior service or health care setting would be amazing.
  • Must be a good problem solver, self-starter, and excellent communicator
  • Strong Computer skills on the Google platform and experience with AxisCare is a plus.
Requirements:
  • A valid driver's license, auto insurance, and reliable transportation is a MUST.
  • Must own a smartphone
  • Able to complete a TB Test
  • Is at least 18 Years of age
  • Has a High School Diploma/GED
  • Eligible to work in the US
  • Possess good verbal and written communication skills

Reports to: Administrator

Hours: Office hours 8:00 AM - 5:00 PM, Monday through Thursday, 8:00 AM - 3:00 PM Friday

FLSA Status: Full time, Hourly non-exempt

We are an Equal Opportunity Employer and do not discriminate against applicants due to race,

ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local

protected class.

Compensation: $20.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Assisting Hands Home Care prides itself on offering compassionate, dependable home care to their clients across the US. Their unparalleled reputation of quality home care covers a broad spectrum of services ranging from aging care for the elderly, post-surgery care, transitional care from a hospital or rehab, to post maternity care for those mothers who need care after the birth of their child.

Aside from the company's mission for quality home care and passion for the value of family, one of the other reasons that Assisting Hands has provided such exceptional care to their clients is due to their high standards for hiring.

According to the company's Vice President, Gail Stout, Assisting Hands Home Care believes that the caregivers are the face of the company. "Our agencies hire caregivers that first and foremost align with our company's core values." Gail went on to explain that their agencies do a complete interview process of each hiring candidate. "We look for the three most important qualities in our caregivers which is professionalism, empathy, and strong communication skills." Additionally, the agencies do a comprehensive background screening, training and verification of skill competency. "Each AHHC agency has a robust pool of caregivers but we are always looking to hire additional caregivers that meet our guidelines and criteria for caring for our clients," Gail said.

According to some of the agencies' caregivers, Assisting Hands motivates their employees to give the best care possible. "They treat their caregivers with very high standards," said Fatima L. She went on to say that the company strives to provide quality care to their clients for all their individual needs. "Because of this quality care it makes a great difference to all elderly clients and their families."

Some of the other comments made by various Assisting Hands caregivers are "I applaud this company for the high standards and ethics that I have witnessed..." - Julie J.

"I have worked for home care companies in the past and none of them are at all like Assisting Hands Home Care. I feel like a genuinely valued employee." Kelsey L.

"What I have experienced since working at AHHC is that the company truly cares about its clients just as well as its employees. They are always willing to help and go the extra mile to meet everyone's needs." LaEasha G.

Assisting Hands Home Care and their employees believe that there is value to offering dependable care and compassion to those in need which is witnessed on a daily basis by both the staff and the clients. No matter what service is being provided, from light housekeeping and making meals to helping with bathing and grooming needs, caring for others with dignity and dedication is paramount to Assisting Hands Home Care which is reflected in AHHC caregivers.

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