In-Home Care Scheduler

3 weeks ago

Littleton, United States Assisting Hands - Littleton Full time
Benefits:
  • 401(k)
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Do you thrive on solving puzzles or piecing together the impossible? 

Do you want to achieve fulfillment by providing meaningful work to caregivers while creating life-changing matches for seniors in our community and providing peace of mind for their families?  

Do you enjoy having variety in your day and schedule, and are you willing to fill in as a caregiver if needed?

Description:
As the Scheduler, you will be responsible for matching and scheduling our clients and caregivers and filling open shifts caregivers call-off or clients cancel shifts.

There is a great opportunity for career advancement
 
Attributes for success:


  • Has excellent communication and influencing skills.
  • Comfortable frequently talking on the phone
  • Highly detail-oriented, well-organized, and efficient
  • Work with a sense of urgency and strong prioritization skills
  • Motivated to help your company grow and succeed

Primary Duties:


  • Matches appropriate caregivers with clients based on personality, availability, and skill set.
  • Ensures that all clients have caregiver coverage and arranges for substitute/backup caregivers as necessary.
  • Handles/resolves caregiver issues, problems, and scheduling changes.
  • Responsible for verifying client shifts and authorization of services with payors.
  • Be the point of contact for clients and caregivers.
  • Helps support and recognize the exemplary performance of caregivers
  • Tracks the caregiver attendance.
  • Assists with New Hire Caregiver Orientation.
  • Works closely with staff to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.
  • Serves as a backup caregiver as needed.
  • Participates in after hours and weekend on-call rotation.
  • Special Projects: marketing, administrative, company parties, etc. 
  • Other duties could apply

 Qualifications:  

  • Excellent interpersonal skills are essential and the ability to develop extraordinary relationships.
  • At least 2 years of office experience required, preferably in staffing or scheduling.
  • Experience in a senior service or health care setting would be amazing.
  • Must be a good problem solver, self-starter, and excellent communicator.
  • Strong Computer skills on the Google platform and experience with AxisCare is a plus.  
 
Requirements: 


  •  A valid driver’s license, auto insurance, and reliable transportation is a MUST.
  • Must own a smartphone
  • Able to complete a TB Test
  • Is at least 18 Years of age
  • Has a High School Diploma/GED 
  • Eligible to work in the US
  • Possess good verbal and written communication skills

Reports to: Administrator

 
Hours: Office hours 8:00 AM – 5:00 PM, Monday through Thursday, 8:00 AM – 3:00 PM Friday.


 
FLSA Status: Full time, Hourly non-exempt 


 
We are an Equal Opportunity Employer and do not discriminate against applicants due to race,
ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local
protected class.

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