Sales Support Engineer

5 days ago

Greenwood, United States Endress+Hauser Ltd Full time

Sales Support Engineer

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Sales Support Engineer to join our Group and support our teams in driving World Class Excellence with Tempurature+Systems. Within Temperature+Systems, we utilize state-of-the-art production techniques and manufacturing technologies to ensure the quality of the instrumentation produced, as well as the safety of employees and the environment.

What is the role about?

Responsible for supporting the acquisition process related to all customer requests via Sales Development Managers and/or Sales Centers. These include technical clarification, quotations, documentation, understanding manufacturing process standards and other engineering standard practices related to temperature + system products measurement. Additional support will be required in the execution of the production process and support of innovation projects.

Which tasks will you perform?

You will:

  • Support the temperature + system products acquisition process by reviewing specifications, requirements, and other requests from sales centers and end customers to ensure conformity to requests.
  • Provide technical support to customers by responding to inquiries about our products, their application or explaining our product design as it fits in their processes.
  • Analyze customer specifications to determine if standard or special products fit their needs. If a special product is required, collaborate with production and operations to determine if manufacturing can be done based on proposed product design.
  • Configure products, modify designs, prepare schematics and drawings, generate time and cost estimates, write exceptions to customer specifications and prepare pricing for formal quotations.
  • Serve as a joint-process owner of product testing requirements and calculations based on industry norms and customer requirements.
  • Identify special materials needed to meet customer specifications and functional requirements; then work with purchasing, engineering, and quality to identify qualified vendors.
  • Identify product options that need to be industrialized or transferred based on synergies seen in production processes, past or future forecasts.
  • Write, edit, and audit product literature, technical instructions (TIs) and instruction operation manuals (IOMs) and other specific literature to ensure correctness.
  • Assist and maintain ISO procedures and documents that apply to position.
  • Technical trainer for sales and marketing colleagues within the geographical regions of responsibility.
  • Promote temperature products with end users via on-site visits, webinars, video conferences, etc.
  • Use of CAD programs (CREO) to develop custom parts or devices for customer applications
  • Assist in development and implementation of various sales tools supporting temperature + system products selection and configuration.
  • All other duties as assigned.

What do we expect from you?

You:

  • Bachelor's degree (BS) in an engineering discipline or technology degree. Mechanical is preferred. Additionally at least 1 - 3 years of related experience in process automation or engineering design.

  • To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Ability to interface with individuals at all levels inside and outside of organization.

  • Strong analytical, organizational and time management skills

  • Detail oriented - accuracy and efficiency are critical

  • Ability to multi-task and be self-motivated

  • Strong interpersonal, written and verbal communication skills

  • Ability to work in an international environment

  • Experienced with Microsoft Office applications

Preferred

  • Strong working knowledge of material requirements, mechanical manufacturing processes and concepts, I.E. welding, machining and materials
  • SAP experience

What can you expect from us?

  • Family-owned, highly committed global company with a sustainable vision of the future.
  • Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
  • Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.
  • Compensation is competitive and includes bonus opportunities.
  • Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts.
  • Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort.
  • On-site amenities such as cafeteria, gym, health clinic, and ergonomic support, to foster a convenient and health-conscious workplace environment.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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