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Systems Engineer Support

2 months ago

Greenwood, United States Endress+Hauser Ltd Full time

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The System Engineer is responsible for providing second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service requests, and escalating more complex issues to higher-level support as necessary. The ideal candidate will have strong communication skills, a customer-centric approach, and a basic understanding of IT systems and networks.

Which tasks will you perform?

  • Provide support to end-users for computer, application, system, device, and access issues.
  • Install, modify, and repair computer hardware and software.
  • Set up new user accounts, permissions, and passwords, including imaging new computers for deployment.
  • Monitor daily computer systems to ensure optimal performance and security.
  • Provide technical support via phone, email, voicemail, instant messaging, and remote software.
  • Monitor ticket queues for incoming support requests. Create tickets as needed for incoming calls, chats, and emails.
  • Always be ready to help each customer to the best of your ability. As well as following every issue through to the end.
  • Stay current with the latest technologies and best practices for IT support.
  • All other duties as assigned

What do we expect from you?

  • You will have (required):
  • Associates or Bachelor's degree in Computer Science

You may have (preferred):

  • 2+ years' experience in a desktop support or IT support role preferred
  • Strong knowledge of Microsoft Office Suite and related software
  • Familiarity with common IT support tools and methodologies
  • Ability to work independently and as part of a team
  • Certifications such as CompTIA A+, MCP, or similar are advantageous
  • Customer service skills
  • Ability to read, analyze and interpret technical documents
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions of managers, reps, and customers
  • Working understanding of Active Directory, Intune Admin Center, and Azure.

What can you expect from us?

  • Family-owned, friendly, and highly committed company
  • Tuition reimbursement and a wide range of development opportunities
  • Comprehensive benefits package which includes medical, dental and vision
  • Competitive compensation and bonus opportunities
  • Generous paid time off
  • Life insurance and 401(k) savings with company match
  • Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.