Application Support Engineer

1 week ago

Cincinnati, United States Cognizant North America Full time

About Us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

About Cognizant's IoT Practice:

Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.

Job Summary

The purpose of this work package is to outsource onsite and offsite support and development needs in the Advanced Design Tools (ADT) team. The work package will involve supporting the global daily use and distribution of all ADT tool suites/tools for ADT design customers including supporting any ADT tool break/fix issues involving disk infrastructure/permissions file copying and management of developer/tool updates to the distribution system with focus items and work tasks as described below

Responsibilities

The purpose of this work package is to outsource onsite and offsite support and development needs in the Advanced Design Tools (ADT) team. The work package will involve supporting the global daily use and distribution of all ADT tool suites/tools for ADT design customers including supporting any ADT tool break/fix issues involving disk infrastructure/permissions file copying and management of developer/tool updates to the distribution system with focus items and work tasks as described below. This will also include any updates required to our tools license software to manage our tool use inside and outside GE. Another task is to work the standards/build/compile/update tools for future development and support in addition to getting a list of aero tools ported over to the Linux environment.

Description:

To meet the above objective, supplier will execute the following tasks

Support user community by fielding issues reported by the designer running the tool.

Working closely with the ADT triage team to work open tickets in a responsive fashion.

Support users in Aerospace spanning multiple countries including US, Italy, France, Poland, India, and Mexico.

Bugfix our GDS libs for porting a list of aero tools to the linux environment.

Support, define and manage our tool build process for improving our support of our tools.

Support and make any necessary updates to our tools licensing package for tool use inside and outside GE.

Answer support questions from users on issues pertaining to the tool.

Work with users to identify issue, research problem, propose solutions, and make corrections to tools and/or distribution environment.

Create and update logs of issues and corrective actions.

Provide timely communications on significant issues.

Prepare and present reports on findings.

Work with internal IT teams to improve performance/reliability of the distribution process.

Requirements:

The supplier performing the work should have experience with the following:

Strong skills in developing, coding and deploying distribution mechanisms.

Experience with CIFS and NTFS permission provisioning

Familiarity with Windows and Linux OS as it pertains to tool/file permission and execution

Strong experience in programming (e.g., Bash, Perl, GIT)

Preferred experience in programming/debugging in C/C++ and/or Fortran

Strong cross-functional (IT/Engineering), teaming, and communication skills.

Location where work needs to be performed is Cincinnati, OH

Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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