Application Support Specialist

23 hours ago


Cincinnati, Ohio, United States Medpace Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer service and want to make a meaningful contribution to the success of Medpace.

Job Summary

The successful candidate will be responsible for providing timely and accurate support for ClinTrak applications and other supported systems, acting as a liaison between end-users and application development teams, developing approaches for the use of ClinTrak applications and other supported systems, and providing system trainings and demos to Medpace users.

Responsibilities
  • Provide timely and accurate support of ClinTrak applications and other supported applications for internal and external users;
  • Act as a liaison between end-users and application development teams while maintaining the interests of end-users;
  • Develop and implement approaches for the use of ClinTrak applications and other supported systems as they apply to individual users and study teams;
  • Provide system Trainings/Demo to Medpace users; and
  • Perform other support-related tasks to meet company objectives.
Requirements
  • Bachelor's degree and 1 year of industry-related experience;
  • Strong organizational skills, very detail-oriented, flexible, with strong communication skills;
  • Knowledge of Microsoft Windows operating systems;
  • Ability to work in a team environment; and
  • Experience in Microsoft Office (Excel, Access), and other database system experience preferred.
Benefits
  • Cincinnati Campus Overview;
  • Flexible work environment;
  • Competitive PTO packages, starting at 20+ days;
  • Competitive compensation and benefits package;
  • Company-sponsored employee appreciation events;
  • Employee health and wellness initiatives;
  • Community involvement with local nonprofit organizations;
  • Discounts on local sports games, fitness gyms, and attractions;
  • Modern, eco-friendly campus with an on-site fitness center;
  • Structured career paths with opportunities for professional growth;
  • Discounted tuition for UC online programs.
Compensation

We offer a competitive salary range of $65,000 - $85,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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