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Sales Manager

1 month ago

Richmond, United States Courtyard by Marriott Richmond Full time

JOB PURPOSE:

Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department. 


ESSENTIAL JOB FUNCTIONS:

  • Coordinating sales calls and client appointments

  • Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community

  • Preparing quotes and contracts for clients

  • Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams

  • Coordinating site inspections as required

  • Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan

  • Maintaining hotel and Sales & Marketing databases

  • Conducting research and competitive analysis to compile reports

  • Assisting with Sales & Marketing projects

  • Reports any unusual occurrences or requests to the manager or assistant manager.

  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

  • Work collaboratively with all departments to ensure proper group arrival, stay, and exit

  • Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers

  • Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management

  • Management and upkeep of BEOs

  • Perform any other duties as and when assigned by management

  • Must be able to travel


QUALIFICATIONS & SKILLS:

Essential:

  • High School Graduate or equivalent work-related experience.

  • 3-year experience in similar position, preferably in the hospitality environment.

  • A proven performer in a fast paced, high volume and challenging role

  • Professional communication and interpersonal skills

  • Exceptional organizational and time management skills to achieve tight deadlines

  • Meticulous attention to details with administration and data entry is essential

  • Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel

  • Previous experience in a similar role within a hospitality office environment is preferred

  • Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.

  • Exceptional grooming and personal branding

  • Display a competent level of computer literacy.

  • Must possess initiative, excellent guest service and decision making skills.

  • Ability to type at least 40 words per minute.

  • Ability to compute basic mathematical calculations.

  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

  • Ability to work well under pressure coordinating multiple requests at any given time.

  • Ability to work cohesively with other departments and co-workers as part of a team.

  • Flexibility in schedule.

  • Ability to schedule various services for individuals.

  • Ability to perform job functions with minimal supervision.

  • Ability to relay instructions and ask for help.