See more Collapse

Patient Services Representative

2 months ago

Irving, United States Innovista LLC Full time

Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.

Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health-physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.

Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.

Our values help define the patient experience and how we treat each other.

  • HEARD: Our care starts with listening well to build relationships and trust.?
  • UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
  • IN CONTROL: We provide one place for all primary care needs for the whole family.?
  • ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
  • SEEN: We honor the entirety of who each patient is and care for them at the highest level.
If you are looking for a rewarding medical career, we look forward to hearing from you

We're thrilled to announce a dynamic opportunity for you to become an integral part of ourDallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.

JOB SUMMARY

As a frontline representative, you will play a pivotal role in providing exceptional customer service to patients and facilitating efficient communication between healthcare professionals. If you have a passion for assisting individuals in a healthcare setting and possess strong communication skills, this role offers an opportunity to contribute to the well-being of our patients.

DUTIES AND RESPONSIBILITIES

1. Patient Interaction:
  • Answer and manage inbound and outbound calls with professionalism, empathy, and a patient-centric approach.
  • Provide accurate and timely information regarding medical services, appointments, and general inquiries.
  • Demonstrate patience and understanding when addressing patient concerns or inquiries.
  • Apply a high level of critical thinking to ensure first call resolution when possible.
2. Appointment Scheduling:
  • Efficiently schedule and confirm patient appointments using the designated scheduling system.
  • Collaborate with various departments to coordinate and optimize appointment availability.
3. Documentation and Record Keeping:
  • Maintain accurate and confidential patient records during and after each interaction.
  • Update patient information as needed and ensure compliance with data security and privacy regulations.
4. Insurance Assistance:
  • Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
  • Collaborate with the billing department to address patient payment concerns.
5. Communication Coordination:
  • Route calls to the appropriate healthcare professionals or departments based on the nature of the inquiry.
  • Effectively communicate with clinical care team to relay patient observations and concerns.
6. Adherence to Protocols:
  • Adhere to established protocols and guidelines to ensure consistent and high-quality service.
  • Follow safety standards and regulations to ensure a secure and compliant call center environment.
Requirements
  • Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
  • Strong communication skills with the ability to convey complex medical information clearly and concisely.
  • Familiarity with medical terminology and procedures.
  • Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
  • Empathetic and patient-focused approach when dealing with inquiries and concerns.
  • Basic computer skills and proficiency in relevant software applications.
  • Ability to maintain confidentiality and adhere to HIPAA regulations.
  • Experience with Epic electronic medical records system preferred
  • Bilingual (fluency in speaking Spanish) preferred
  • Other duties as assigned
BENEFITS:

We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.

HEALTH & WELLBEING
  • A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Dental and vision coverage
  • Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
  • Employee Assistance Program
  • Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
  • A yearly discretionary bonus
  • 401(k) with a company match
  • Rewarding employee referral bonuses
WORK/LIFE BALANCE
  • Generous paid time off policy that increases with tenure
  • Nine paid company holidays + three Diversity Days
  • Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
  • Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
JOB SATISFACTION & ADVANCEMENT
  • Clear career advancement and growth pathways
  • Continuous education opportunities
  • Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
  • Company-wide socials and gatherings
  • "Dress for Your Day" policy
  • An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture


Benefits may be subjected to an applicable waiting period.

We have other current jobs related to this field that you can find below

  • Patient Service Representative

    3 weeks ago

    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Service Representative Contract: Irving, Texas, US Salary: $20.00 Per Hour Job Code: 351661 End Date: 2024-08-11 Days Left: 28 days, 3 hours left Apply About the Role : We are seeking a candidate to provide entry-level intake and administrative services for patients being admitted to the hospital...

  • Patient Service Representative

    1 week ago

    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Service RepresentativeContract: Irving, Texas, USSalary: $20.00 Per HourJob Code: 351661End Date: 2024-08-11 Days Left: 18 days, 3 hours leftApply About the Role : We are seeking a candidate to provide entry-level intake and administrative services for patients being admitted to the hospital or receiving...

  • Patient Service Representative

    1 month ago

    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Service Representative Contract: Irving, Texas, US Salary: $20.00 Per Hour Job Code: 351094 End Date: 2024-07-25 Days Left: 26 days, 3 hours left Apply About the Role: We are seeking an entry-level intake coordinator to provide administrative services related to patient admissions and outpatient...

  • Patient Service Representative

    1 month ago

    Irving, United States Collabera Full time

    Description Home Search Jobs Job Description Patient Service Representative Contract: Irving, Texas, US Salary: $20.00 Per Hour Job Code: 351094 End Date: 2024-07-25 Days Left: 26 days, 3 hours left Apply About the Role: We are seeking an entry-level intake coordinator to provide administrative services related to patient admissions and outpatient...

  • Patient Services Representative

    1 week ago

    Irving, United States Innovista LLC Full time

    Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means...

  • Patient Services Representative

    1 week ago

    Irving, United States Innovista LLC Full time

    Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you. Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means...

  • Patient Services Representative

    4 weeks ago

    Irving, United States Innovista Medical Center Full time

    Job DescriptionJob DescriptionDescription: Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our...

  • Patient Services Representative

    1 month ago

    Irving, United States Innovista Medical Center Full time

    Job DescriptionJob DescriptionDescription: Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our...

  • Customer Service Representative, Patient Concierge

    2 months ago

    Irving, United States Biote Holdings Full time

    ** Customer Service Representative, Patient Concierge** **Job Category****:** Customer Service **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details** **Description** **Duties and Responsibilities** * Interacting with potential patients and practitioners via inbound and outbound channels; understanding and interpreting technical...

  • Patient Service Specialist

    4 weeks ago

    Irving, United States ADASTAFF Medical Full time

    Job DescriptionJob DescriptionWe are excited to invite a dedicated and experienced Patient Services Representative to join our dynamic healthcare team in Fort Worth, TX. **JOB SUMMARY**As a Patient Services Representative, you will be the first point of contact for our patients, ensuring a seamless and efficient front desk operation. Your responsibilities...

  • Patient Financial Representative

    4 days ago

    Irving, Texas, United States CHRISTUS Health Full time

    Summary:The Patient Financial Representative is an entry level position that is responsible for the duties and services that are of a support nature to the RCBS High Performance Work Teams. Ensures that all processes are performed in a timely and efficient manner. Performs assigned duties such as mail handling, scanning, sorting, assembly, copying, faxing...

  • Customer Service Representative

    2 weeks ago

    Irving, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for a Medical Customer Service Representative in Irving, TX Work for one of the largest independent specialty pharmacies in the US!! Don't miss out on this opportunity! APPLY TODAY Job ID: 146368 Job Title: Customer Service Representative Location: Irving, Texas 75063 - Fully Onsite Pay: $17/hr. Schedule: Monday - Friday...

  • Customer Service Representative

    2 weeks ago

    Irving, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for a Medical Customer Service Representative in Irving, TX Work for one of the largest independent specialty pharmacies in the US!! Don't miss out on this opportunity! APPLY TODAY Job ID: 146368 Job Title: Customer Service Representative Location: Irving, Texas 75063 - Fully Onsite Pay: $17/hr. Schedule: Monday - Friday...

  • Patient Financial Representative Senior

    2 months ago

    Irving, United States Verdant Infotech Solutions Full time

    Patient Financial Representative Senior client: Christus Health Visa: USC and GC Rate: $20.05/hr Duration: 3 months Location: Irving, TX, 75038 ( Need Local of Irving) (Onsite) Interview: Call/Video Job Description: Summary Patient Financial Representative Senior- Onsite Monday-Friday 8 hours Healthcare exp is a must. Hospital billing, collections, claims...

  • Patient Financial Representative Senior

    2 months ago

    Irving, United States Verdant Infotech Solutions Full time

    Patient Financial Representative Senior client: Christus HealthVisa: USC and GCRate: $20.05/hr Duration: 3 monthsLocation: Irving, TX, 75038 ( Need Local of Irving) (Onsite)Interview: Call/VideoJob Description:SummaryPatient Financial Representative Senior- OnsiteMonday-Friday 8 hoursHealthcare exp is a must. Hospital billing, collections, claims are a...

  • Representative Contact Center

    2 months ago

    Irving, United States Pacific Dental Services Full time

    Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary role of the Representative, Contact Center is to assist Dental Offices with scheduling, canceling and...

  • Access Services Representative

    2 weeks ago

    Irving, United States Baylor Scott & White Health Full time

    **JOB SUMMARY** The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. **SHIFT AND SCHEDULE** Monday to Friday 7:30 am to 4:00 pm **ESSENTIAL FUNCTIONS OF THE ROLE** + Conducts and documents...

  • Customer Service Representative

    1 month ago

    Irving, United States Biote Full time

    Description Biote is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health. We are looking to add an experienced Customer...

  • Customer Service Representative in Irving, TX

    2 weeks ago

    Irving, United States CornerStone Staffing Full time

    CornerStone Staffing is hiring for a Medical Customer Service Representative in Irving, TX Work for one of the largest independent specialty pharmacies in the US!! Don't miss out on this opportunity! APPLY TODAY Job Title: Customer Service Representative Location: Irving, Texas 75063 - Fully Onsite Pay: $17/hr. Schedule: Monday - Friday anywhere...

  • Customer Service Representative

    2 weeks ago

    Irving, United States Strategic Staffing Solutions Full time

    Customer Service Representative in Irving, TX at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Representative **Duration:** 3-month contract **Location:** Irving, TX **To apply**: Please email your resume in **Word Format** to ***Robert Garcia at:***...