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Customer Service Representative in Irving, TX

3 months ago

Irving, United States CornerStone Staffing Full time

CornerStone Staffing is hiring for a Medical Customer Service Representative in Irving, TX

Work for one of the largest independent specialty pharmacies in the US

Don't miss out on this opportunity APPLY TODAY

Job Title: Customer Service Representative

Location: Irving, Texas 75063 - Fully Onsite

Pay: $17/hr.

Schedule: Monday - Friday anywhere between 8am and 5pm

Must be flexible for overtime or voluntary OT based on needs of business

(Training: 6-8 weeks)

Job Description:

This position is a Key Position within the team who is responsible for answering the phones, providing communication to health care providers, patients and other internal customers. They are responsible for coordinating and scheduling patient initial and refill shipments.


Show initiative and take an enthusiastic proactive approach to work
Strong telephone skills
Answers incoming phone calls and provides necessary information
Contacting patients and gathering essential information for coordination of shipment of prescription
Responsible for accurately and completely scheduling medication deliveries
Maintains patient records accurately and completely
Follows all applicable government regulations including HIPPA and compliance regulations

The ideal candidate will have the following profile:

  • Strong telephone skills and communication skills

  • MS Office knowledge and experience

  • Soft skills (empathy, listening, communication, time management)

  • High school diploma required

  • 1-3 years of experience in a Customer Service Center required or strong customer service experience with excellent work tenure

  • Pharmacy and/or Health Care Call Center experience a huge plus