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Assistant Front Desk Manager

4 months ago

Natick, United States The Verve Hotel Full time

The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Always maintain a friendly and warm demeanor. Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages, and promotions currently offered
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
  • Be able to perform all duties of Guest Services Agent. Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Monitor key control to maintain hotel security.
  • Answer all guest inquiries in a timely and professional nature.
  • Assist in training and cross training of new hires and current employees on a regular basis. Attend meetings/training as required by management.
Qualifications
  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or a related field required.
  • College coursework in related field helpful. Previous supervisory responsibility preferred
  • Must have a valid driver license for the applicable state.
  • Ability to stand during entire shift.
  • Must be effective in handling problems in the workplace; including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.